Technical Account Manager - London Stock Exchange Group

ZipRecruiter; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial market organization is seeking a Technical Account Manager. This role involves managing technical client relationships, providing functional support during upgrades, and coordinating with various teams to ensure client readiness. Ideal candidates will have relevant industry experience and strong technical knowledge of trading systems.

Benefits

Healthcare

Retirement plans

Paid volunteering days

Wellbeing initiatives

Qualifications

• Relevant industry experience required.
• Strong technical knowledge and communication skills needed.
• Understanding of Equities markets is advantageous.

Responsibilities

• Manage technical relationships with assigned accounts.
• Provide functional support and technical advice during product upgrades.
• Coordinate with internal teams during onboarding.

Skills

Client-focused environment

Technical knowledge of trading systems

FIX protocol

Education

Degree in technology, business, or engineering

Job description

Job Description

Department description

Client Market Operations provides a range of customer and operational services across the London Stock Exchange Group. The core services provided by the department are: Technical Account Management, onboarding, software certification, client support, and market operations services.

As a global business, LSEG relies on a culture of inclusion and diversity to deliver on our goals. We seek hardworking, qualified employees worldwide, regardless of race, gender, age, disability, sexual orientation, religion, or other protected classifications under applicable law. LSEG is proud to be an Equal Employment Opportunity employer.

Role description

The Technical Account Management Team handles relationships with the technical contacts at member firms, software providers, and data vendors. The team is responsible for technical onboarding, face-to-face customer meetings, technical consultations, functional support, client readiness, and acting as a liaison between the client and internal teams.

The team provides support for markets and services including: London Stock Exchange, Turquoise, TRADEcho, Group Ticker Plant (GTP), and RNS Data Feed products.

Key responsibilities

• Manage all aspects of the technical relationship with assigned accounts.
• Provide functional support, technical advice, and project information during product and system upgrades and changes.
• Assess the impact of proposed product and system changes on client systems and communicate feedback to internal teams.
• Identify client readiness activities and act as the technical lead for projects.
• Coordinate with software development, project management, network support, and business teams during onboarding and system development.

Key Behaviours

• Maximising opportunities by adopting new processes and seeking information proactively.
• Effective communication tailored to the audience.
• Proactive teamwork and initiative.
• Planning activities, providing progress reports, and prioritising tasks based on business needs.
• Analyzing issues to identify solutions using available resources and tools.

Candidate Profile / Key Skills

• Relevant industry experience in professional and client-focused environments.
• Understanding of Equities markets is advantageous.
• Strong technical knowledge of trading systems, market data, post-trade processes, and FIX protocol.
• A degree in technology, business, or engineering is preferred.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is to drive financial stability, empower economies, and enable sustainable growth.

Our values of Integrity, Partnership, Excellence, and Change underpin our culture and guide our decisions and actions daily.

Joining us means being part of a dynamic organization of 25,000 people across 65 countries. We value individuality and encourage bringing your true self to work, fostering a diverse, collaborative, and innovative culture committed to sustainability and supporting the green economy.

LSEG offers tailored benefits including healthcare, retirement plans, paid volunteering days, and wellbeing initiatives.

We are proud to be an equal opportunities employer, respecting all protected characteristics under applicable law. We accommodate diverse practices, beliefs, and needs.

Please review our privacy notice carefully to understand how we handle personal information. If applying via a Recruitment Agency, ensure candidates are aware of this privacy notice.