Technical Account Manager Life at UiPath Your mission What you'll do at UiPath What you'll brin[...]

UiPath; Camden Town; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading enterprise automation provider located in Camden Town is seeking a Technical Account Manager to enhance customers' automation programs. This role involves working closely with clients to provide technical guidance, conduct health checks, and develop best practices. Candidates should possess strong programming background and technical consulting experience, along with excellent communication skills. The position may require travel up to 25% of the time.

Qualifications

• 5+ years experience in programming .NET/Java applications.
• Experience in customer-facing technical roles.
• Fluency in English; other languages are a plus.

Responsibilities

• Be a core member of the account team for customer technical workstreams.
• Engage with customers to guide automation strategies.
• Conduct design and code reviews for automations.

Skills

Programming in .NET / Java applications

Customer-facing technical account management

Analytical and problem-solving skills

Fluency in English

Education

Degree in Computer Science or relevant degree

Job description

Responsibilities

• Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
• Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
• Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
• Conduct design and code reviews for select automations to reinforce and verify those best practices
• Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
• Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
• Provide technical advisory to customers through webinars, demos, and speaking engagements
• Develop and mature our teams' processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Qualifications

• A degree in Computer Science or relevant degree
• A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit
• Fluency in written and spoken English - any other European language is a plus
• Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
• Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering
• Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred
• Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Willingness to travel for client interactions up to 25% of the time