Technical Account Manager, LexisNexis Risk Solutions

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Technical Account Manager, LexisNexis Risk Solutions

Employer: LexisNexis Risk Solutions | Location: HOME BASED, London, City of, United Kingdom | Salary: Competitive | Closing date: 25 May 2025

Sector: Audit, Project and Program Management, Sales and Business Development | Role: Manager | Contract Type: Permanent | Hours: Full Time

LexisNexis Risk Solutions is a key partner in risk assessment. Within our Business Services vertical, we offer solutions that help businesses of all sizes increase revenue, improve operational efficiency, and enhance customer experience. Our solutions address Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more at risk.lexisnexis.com.

About our Team

As a Technical Account Manager, you will be a vital member working across diverse technologies and disciplines.

About the Role

The Customer Support Team focuses on delivering high-quality service to our clients. As the first point of contact, the team creates a positive first impression and manages SLAs for incident investigation and escalation.

Responsibilities

• Communicate directly with client technical and business teams to understand requirements and provide guidance. Collaborate internally to present a unified face to the client.
• Engage clients to assess needs and recommend software and process optimizations, including training. Analyze and ensure customer satisfaction with LexisNexis products and services.
• Document technical requirements and implementation details. Follow up on requests, resolve support issues, and communicate solutions to client technical teams.
• Provide timely status updates, conduct root-cause analysis, and generate reports on SLAs and metrics. Develop tools to improve support processes.
• Manage and lead critical support escalations involving multiple teams. Serve as a technical and product expert, acting as a trusted advisor during implementations and decisions.
• Assess customer risks and needs, recommending appropriate services proactively.

Requirements

• High-level customer service skills and relationship management passion.
• Experience in technical support or customer advocacy roles.
• Ability to solve complex technical issues through research and analysis.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office 365 (Outlook, Excel, PowerPoint).

About LexisNexis Risk Solutions

We innovate continuously, leveraging data and analytics to help clients make better decisions, solve problems, and improve operations. Our technologies provide a competitive edge in risk evaluation and operational efficiency across sectors like aviation, chemicals, energy, finance, government, healthcare, HR, insurance, law enforcement, and tax.

We support diversity and inclusion, offering employees paid time for ERGs and fostering communities such as African Ancestry Network, All IN, Black, Asian & Minority Ethnic, Dyslexia, Hispanic Heritage, LGBT+ / Pride, Mental Health, Multicultural, and People with Disability/Differently Abled.