Technical Account Manager - IT / Software

JR United Kingdom; Basingstoke; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Customer Experience Engagement is seeking a Technical Account Manager to join its global team. You will be responsible for delivering post-sales technical support, improving customer satisfaction, and collaborating across teams. This role requires strong technical problem-solving skills and excellent communication to exceed customer expectations.

Qualifications

• 2+ years in a Technical Services role in software, telecommunications, or customer service.
• Demonstrated technical problem-solving proficiency in Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills.

Responsibilities

• Provide post-sales technical support and advisory services.
• Work collaboratively with Sales, Technical Support, and Professional Services.
• Ensure high levels of customer success and satisfaction.

Skills

Analytical skills

Troubleshooting

Customer service

Communication

Tools

TCP/IP networking

VoIP technology

Contact centre software

Job description

Technical Account Manager - SaaS | Contact Centre

Work at the forefront of CX Solutions. Leverage AI and modern technology. Future-proof your career!

Our client is a market leader in Customer Experience Engagement and AI technology. They are growing their team and looking for talented, enthusiastic, and ambitious Technical Account Managers to join their global customer team.

If you are looking for an exciting job opportunity that will future-proof your career, read on.

The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role.

You will join a talented global team with the aim to exceed customer expectations, improve processes, technology deployment, and help the company meet its growth objectives.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services, and other teams to ensure the highest levels of customer success, providing collaborative solutions that leave the customer with a positive experience and a product that meets their needs.

Experience Requirements:

• 2+ years in a Technical Services role in software, telecommunications, or in customer service, call/contact centre, and/or service delivery.
• Demonstrated technical problem-solving proficiency in Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

Experience Preferred:

• Working technical knowledge of contact centre software, design, and functionality.
• TCP/IP networking knowledge and VoIP technology exposure.
• Understanding of TCP/IP and internet fundamentals.
• Experience in software, telecommunications, and IP Telephony.

If you are looking to work with a market-leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.