Technical Account Manager-ISV, ES - APJC - ANZ

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Technical Account Manager to join their Enterprise Support team. In this dynamic role, you will be the primary contact for enterprise customers, guiding them through the cloud adoption lifecycle while leveraging your expertise in technical domains such as Compute, Storage, and Security. Your ability to communicate effectively with diverse audiences will be crucial as you present operational performance reviews and advocate for customer needs within the organization. This position offers the opportunity to collaborate with leading technologists and drive impactful solutions for customers on the AWS platform, making it a perfect fit for those passionate about technology and customer success.

Qualifications

• 5+ years in technical roles like Solutions Architect or IT Manager.
• Experience in Compute, Storage, Networking, or Security domains.

Responsibilities

• Act as the main contact for Enterprise Accounts and understand their goals.
• Provide AWS service improvement recommendations and conduct reviews.

Skills

Customer-Facing Communication

Technical Domain Knowledge

Problem-Solving

Project Management

Education

Bachelor's in Computer Science

Mathematics Background

Tools

AWS

Cloud Adoption Tools

Job description

Technical Account Manager-ISV, ES - APJC - ANZ

Job ID: 2817022 | Amazon Web Services Australia Pty Ltd

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle. You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

You preferably have software engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role is highly preferred.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

1. Act as a single point of contact to Enterprise Accounts
2. Understand your customers outcomes and business goals
3. Make AWS service improvement recommendations that fit with your customer strategy and architecture
4. Evaluate, analyze and present periodic reviews of operational performance to customers
5. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
6. Champion and advocate for customer requirements within AWS (e.g. feature request)
7. Participate in customer requested meetings (onsite or via phone)
8. Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
9. Share knowledge and innovate with some of the leading technologists around the world
10. Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
11. Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS

BASIC QUALIFICATIONS

- Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
- 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.

PREFERRED QUALIFICATIONS

- Computer Science or Math background.
- Working knowledge of software development practices and technologies.
- Experience working with AWS technologies.
- Solid understanding of technology budget management.

Inclusivity and Commitment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.