Technical Account Manager II, Microsegmentation

Akamai Technologies GmbH; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Technical Account Manager to join their Customer Success team. This role involves working closely with strategic customers to ensure their satisfaction and success with the cutting-edge security products. You will utilize your expertise in B2B SaaS and advanced Linux administration to assist with deployments and provide best practice guidance. This position offers a unique opportunity to make a significant impact in a dynamic environment, where your contributions will help shape the future of cloud and data center security. Join a team that values growth and collaboration, and be part of a company that is redefining the industry.

Benefits

Health benefits

Financial benefits

Family benefits

Flexible work hours

Opportunities for growth

Qualifications

• Proven experience in B2B SaaS customer success or technical account management.
• Deep hands-on experience with advanced Linux administration.

Responsibilities

• Serve as the main point of contact for customer-related issues.
• Assist with deployments and transitions of the Guardicore platform.

Skills

B2B SaaS customer success

Linux administration

Automation (Chef/Puppet/Salt/Ansible)

Network protocols troubleshooting

Managing complex distributed applications

VMWare networking

Job description

We are Guardicore. Are you excited to work with innovative security products?

Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?

Join Guardicore (now Akamai Enterprise Security Group)

With our cutting-edge technology, we're changing the way organisations manage their cloud and Data Centers' security. We're looking for a TAM to work with our strategic customers in UK. The TAM is an expert who is familiar with the customer's Data Center and specific deployment. Hence can be instrumental in the value extraction from the platform.

Join Guardicore Customer Success team!

The Customer Success team is responsible for understanding customer requirements, driving adoption, and ensuring ongoing satisfaction. The team consists of motivated senior technical experts with a great social repertoire. This team leads large deployment processes, while communicating at different levels.

As a Technical Account Manager, you will be responsible for:

• Being the main focal point for all Guardicore related issues from the customer perspective.
• Assisting with deployments, expansions, transitions etc. of the Guardicore platform.
• Providing best practice guidance by recommending policies and features to configure and use.
• Aggregating support issues and work them out with Guardicore's technical teams and the customer.
• Raising product related issues that should be looked at by Guardicore's Product team.

To be successful in this role you will:

• Have proven experience of B2B SaaS customer success or technical account management.
• Have deep hands-on experience with advanced Linux administration.
• Have experience with automation with Chef/Puppet/Salt/Ansible/etc.
• Have thorough understanding of network protocols and troubleshooting on network devices and OSs.
• Have an understanding of managing, monitoring and troubleshooting complex distributed applications.
• Be familiar with VMWare networking and VSphere.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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