Technical Account Manager II

PlayStation Network; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Technical Account Manager II

Location: London, UK / Remote

We are looking for a bilingual (English and Korean) Technical Account Manager II to join our team and help support our valued partners across Japan and Korea. In this role, you'll serve as a key technical liaison, ensuring developers in the region have a best-in-class experience working with PlayStation tools and platforms. Your language skills, technical insight, and relationship management expertise will play a critical role in strengthening partnerships and driving successful game launches in two of our most important markets.

Responsibilities:

• Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service.
• Bridge the technical and business aspects of development by partnering internally with our Global Developer Technology Group (GDTG) engineers and business account management teams.
• Meet regularly with your assigned accounts/partners to proactively identify project risks, support needs, and opportunities.
• Build long-term collaborative relationships with technical decision-makers and influencers.
• Maintain strong ownership of the accounts & titles you work on, prioritizing and helping to ensure resolution of all issues as they arise.
• Collect partner feedback and champion that within PlayStation.
• Recommend and promote standard methodologies to licensed partners.
• Provide onsite support and training.
• Contribute to training events, postmortems, and advisory panels.
• Frequent travel to Japan and Korea to visit SIE offices and partner locations.

Qualifications:

• Engineering experience with hands-on exposure to game SDKs and ability to understand their content.
• Understanding of general development pipelines for games.
• Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support.
• Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development.
• The ability to operate with little to no supervision at partner sites, providing a professional and useful service to our partners.
• Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand.
• Undergraduate degree or equivalent experience in the industry.
• Proficiency in English and Korean languages.

Preferred:

• Technical knowledge of the PlayStation platform.
• Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity.
• Familiar with working with a globally distributed group.
• Japanese language skills are a plus.
• Experience working with external partners.

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• 25 days holiday per year
• On Site Gym
• Free soft drinks
• Access to cycle garage and showers

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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