Technical Account Manager (German speaking), AWS Enterprise Support, AWS Enterprise Support

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Technical Account Manager, where you will support customers' innovation across various technologies. In this pivotal role, you'll act as a trusted advisor, helping clients maximize the value of AWS services. Collaborate with talented cloud technologists and engage with customers from developers to executives. This position offers opportunities for mentorship, AWS certifications, and the chance to make a significant impact on customer strategies. If you're passionate about technology and customer success, this is the perfect opportunity for you.

Benefits

Healthcare

Employee Assistance Programs

Global mobility opportunities

Work-life balance support

Qualifications

• Experience with AWS services and cloud technology.
• Strong communication skills for engaging with stakeholders.

Responsibilities

• Develop trusting relationships with customers and understand their business needs.
• Advocate for customer needs and promote new feature development.
• Collaborate across AWS teams to enhance customer capabilities.

Skills

Operational parameters and troubleshooting

Communication skills

Technical leadership

AWS services knowledge

Fluency in German

Job description

Technical Account Manager (German speaking), AWS Enterprise Support

At AWS Enterprise Support, we are seeking a Technical Account Manager (TAM) to support our customers' innovation across various technologies, including Compute, Storage, Database, Big Data/Analytics, Application services, Networking, serverless, and more. The TAM acts as a trusted advisor, helping customers maximize value from AWS services and cloud technology aligned with their business goals.

As AWS continues to expand its Enterprise Support organization, with an annual revenue growth of 30-40%, you will have opportunities to develop technical, consulting, operational, and leadership skills. You will collaborate with talented cloud technologists, expand your AWS product knowledge, and have opportunities for mentorship and AWS certifications.

The TAM is central to delivering value to our Enterprise Support customers, working closely with the broader account team. If you want to be at the forefront of customer strategies and innovation, join us!

Key Responsibilities

1. Develop trusting relationships with customers, understand their business needs, review service disruptions, provide metrics, and assist with pre-launch planning.
2. Investigate support cases and technical challenges using your technical skills.
3. Understand operational parameters and troubleshooting processes for customer issues and escalations.
4. Advocate for customer needs to overcome adoption blockers and promote new feature development.
5. Enhance customer capabilities through workshops, operations, and architecture reviews.
6. Maintain operational health of AWS environments, reduce costs, and recommend efficiencies to mitigate risks.
7. Engage with customers at all levels, from developers to C-suite executives.
8. Collaborate across AWS teams, including Solutions Architects, Business Developers, and Sales Managers.

A Day in the Life

Hear from our team about their roles:

• Meet Nisha
• Meet Liga
• Meet Balint
• Meet Shlomo

Additional resources: AWS Enterprise Support

About the Team

As we expand in EMEA, you'll develop your technical, consulting, and leadership skills, working with talented cloud technologists and gaining AWS certifications. We foster a culture of inclusion, mentorship, and continuous learning.

Culture & Benefits

We support work-life balance, diversity, and inclusion, offering benefits like healthcare, Employee Assistance Programs, and global mobility opportunities. We encourage candidates from diverse backgrounds to apply, even if they do not meet all preferred qualifications.

Qualifications

• Experience with operational parameters and troubleshooting in domains such as Compute, Storage, Networking, Databases, or Big Data.
• Experience working with engineering teams for large customers in Public Sector, Enterprise, or Start-up environments.
• Fluency in written and spoken German.
• Experience as a technical lead in enterprise or external customer-facing roles.
• Strong communication skills, capable of presenting to decision-makers.
• Experience in operational support environments (not 24x7 on-call).
• Ability to engage management stakeholders on technical and strategic decisions.
• Experience with AWS services or other cloud platforms.

Amazon is an equal opportunities employer committed to diversity and privacy. For workplace accommodations, visit this link.