Technical Account Manager, German speaking

Proofpoint; Reading; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Job summary

Proofpoint is hiring for a senior technical customer success role based in Reading, UK. You will engage with strategic customers, provide technical leadership, and coordinate across engineering and services to ensure successful outcomes.

The role requires strong Linux, SMTP, and networking knowledge, plus crisis leadership experience and German language proficiency. You will interact remotely and on-site, driving initiatives to improve customer satisfaction and ROI.

Qualifications

• 4+ years in client-facing or professional services roles.
• Strong Linux, SMTP, and MySQL knowledge.
• Experience with Windows/AD/MS Exchange.
• Excellent written and verbal communication.
• Proven crisis leadership and incident response.
• Willingness to learn new technologies.
• German language proficiency is mandatory.

Responsibilities

• Provide technical leadership to strategic customers with minimal direction.
• Manage support interactions and customer escalations.
• Lead crisis and incident response with cross-functional teams.
• Meet clients remotely and on-site to review status and issues.
• Deliver executive presentations on performance and ROI.
• Develop understanding of customers' business and needs.
• Plan and drive process improvements to raise customer satisfaction.
• Identify risks for production changes across services.
• Schedule and manage multiple tasks in a dynamic environment.
• Design solutions for complex problems.

Skills

Customer engagement

Linux/SMTP knowledge

Windows/AD/MS Exchange

Crisis leadership

Time management

Team collaboration

German fluency

Education

Bachelor's degree or equivalent

Tools

MySQL

Active Directory

Microsoft Exchange

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values.

• Bold
• Responsive
• Accountable
• Visionary
• Exceptional

The role

This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.

Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.

Your day-to-day

• Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction.
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.
• Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
• Develop deep understanding of customers' business and operational needs.
• Maintain deep practical technical knowledge of Proofpoint's integration within the customers' environment, including network, security, systems administration, and messaging management.
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions.
• Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.
• Use independent judgment within broad parameters.
• Designs and implements solutions to complex problems.

Qualifications

• 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
• Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Very strong customer service and excellent communications skills, both written and oral
• A history of successfully leading and directing technical staff through crisis situations
• Adaptable and willing to learn new technologies
• Knowledge of project management and strong time management skills
• Ability to effectively work in a team environment as well as independently
• Fluent German speaker is mandatory for this position

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].