Technical Account Manager, ES - CN-AWS

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Technical Account Manager, ES - CN-AWS, London

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Client:

AWS EMEA SARL (UK Branch)

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

02f75aeb012f

Job Views:

8

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.

Key job responsibilities

As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.

Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

• Act as a single point of contact to Enterprise Support customers
• Make recommendations on how new AWS offerings fit into the company strategy and architecture
• Complete analysis and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g., feature requests)
• Participate in customer-requested meetings (onsite or via phone)
• Use all key customer resolution tools across service groups to facilitate rapid resolution of concerns
• Work with leading technologists worldwide
• Collaborate directly with AWS engineers to resolve customer issues expediently
• Be available outside regular hours for urgent issues

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers, including the public sector.

***PLEASE NOTE THAT THIS ROLE REQUIRES BOTH ENGLISH & MANDARIN PROFICIENCY***

About the team

Diverse Experiences: AWS values diverse backgrounds. Even if you do not meet all preferred qualifications, we encourage you to apply. We welcome candidates with unconventional career paths or alternative experiences.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, earning trust from startups to Global 500 companies with our robust suite of products and services.

Inclusive Team Culture

Our culture promotes learning and curiosity. Employee-led affinity groups foster inclusion and celebrate diversity through events like CORE and AmazeCon, focusing on race, ethnicity, and gender diversity.

Mentorship & Career Growth

We aim to be Earth’s Best Employer by providing knowledge-sharing, mentorship, and career development resources to help you grow professionally.

Work/Life Balance

We value work-life harmony, offering flexibility to support your success both at work and at home.

BASIC QUALIFICATIONS

• Experience with operational parameters and troubleshooting in at least three of the following: compute, storage, networking, CDN, databases, DevOps, big data, security, applications development in distributed systems.
• Experience in technical engineering.
• Bachelor’s degree.
• Proficiency in both English and Mandarin.

PREFERRED QUALIFICATIONS

• Experience with AWS services or other cloud platforms.
• Experience as a technical lead in enterprise or customer-facing environments.