Technical Account Manager (EMEA)

Highspot; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation including equity

Flexible Leave Balance

Holiday week off between Christmas and New Year

Private medical insurance

Death in service benefit

Income protection insurance

Company social events

Quarterly Recharge Fridays

Access to Coaches and Therapists

Job summary

A prominent technology company in Greater London is searching for a Technical Account Manager to drive the success of its largest customers. This pivotal role entails serving as a technical liaison while mastering innovative software solutions. The ideal candidate will have 3-5 years of client-facing experience, strong technical aptitude, and excellent communication skills. Competitive benefits include private medical insurance and flexible leave. Join a dynamic environment committed to customer success.

Qualifications

• 3-5 years of experience in a client-facing technical role.
• Strong understanding of technical systems and applications.
• Exemplary communication and relationship-building skills.
• Proven problem-solving and critical thinking abilities.
• Capacity to manage multiple projects concurrently.

Responsibilities

• Become a product expert, mastering every facet of our solutions.
• Serve as the primary technical liaison with strategic customers.
• Provide technical guidance and expert solution advice.
• Team up with colleagues to enhance customer retention.
• Lead discussions during customer meetings.
• Identify opportunities for product enhancements.
• Manage customer expectations through effective communication.

Skills

Client-facing technical experience

Technical aptitude

Understanding of software development processes

Communication skills

Problem-solving skills

Project management

Familiarity with CRM and SSO

Job description

About the Role

Join us on an exciting journey as a Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.

What You'll Do

• Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions.
• Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments.
• Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively.
• Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth.
• Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.
• Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback.
• Deftly manage customer expectations and deliverables through effective communication and stakeholder management.

Your Background

• 3-5 years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers.
• Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications.
• Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem.
• Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse.
• Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions.
• Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment.
• Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs.

Benefits

• Competitive compensation including equity so you feel like you have a piece of the pie.
• Flexible Leave Balance.
• Holiday week off between Christmas and New Year.
• Private medical insurance for you and your dependents.
• 4 x death in service benefit.
• Income protection insurance.
• Company social events throughout the year.
• Meaningfully contribute to a compelling vision.
• Quarterly Recharge Fridays (paid days off for mental health recharge).
• Access to Coaches and Therapists through Modern Health.

Eligibility Checks

We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.