Technical Account Manager - EMEA

IVP; City of Westminster; Remote; GBP 59,000 - 82,000; Full time

Job summary

A leading security firm is seeking a proactive Technical Account Manager to join its Customer Success team. This remote role involves driving customer value through technical advising on a SaaS security platform, ensuring successful customer onboarding, and providing exceptional technical assistance. Ideal candidates will have strong cybersecurity knowledge and experience managing customer relationships. The company offers competitive salary and benefits.

Benefits

Competitive salary with equity

Healthcare

Flexible PTO

Parental leave

Development resources

Qualifications

• Experience in building and managing customer relationships.
• Knowledge of cybersecurity, especially Cloud and SaaS security concerns.
• Ability to prioritize and manage multiple requests effectively.
• Experience with SaaS applications (e.g., Google Workspace, O365).
• Familiarity with APIs and web authentication methods.

Responsibilities

• Deliver exceptional customer experience and technical assistance.
• Own complex scenarios and collaborate with teams for successful outcomes.
• Ensure successful onboarding and integration of customers.
• Develop and improve in-product documentation and conduct training.
• Create and deliver Account Health checks and Quarterly Business Reviews.

Skills

Customer relationship management

Knowledge of cybersecurity

SaaS application management

API familiarity

Software engineering in Python

Job description

Obsidian Security - Technical Account Manager

We are seeking a proactive Technical Account Manager (TAM) to join our Customer Success team at Obsidian Security. This role involves driving customer value through technical advising on our SaaS security platform, acting as a subject matter expert on SaaS security challenges and best practices, and providing ongoing support and education to our customers.

Responsibilities include:

1. Delivering exceptional customer experience and technical assistance, managing multiple requests of varying complexity.
2. Owning complex scenarios, collaborating with engineering, product management, and sales to achieve successful outcomes.
3. Ensuring successful onboarding and integration of customers into our platform, and enhancing customer understanding and usage.
4. Developing and improving in-product documentation, conducting product training, and identifying opportunities for process and product improvements.
5. Creating and delivering Account Health checks and Quarterly Business Reviews.

Qualifications include:

• Experience in building and managing customer relationships.
• Knowledge of cybersecurity, especially Cloud and SaaS security concerns.
• Ability to prioritize and manage multiple requests effectively.
• Experience with SaaS applications (e.g., Google Workspace, O365, Okta, Duo).
• Familiarity with APIs, integrations, web authentication methods (tokens, OAuth, SAML).
• Software engineering skills in Python are a plus.
• Experience with cybersecurity solutions, incident response, threat triage, log analysis, and data correlation is advantageous.

Additional details:

• This is a remote role, preferably for candidates in the Western US, with occasional travel (up to 5%).
• Our benefits include competitive salary with equity, healthcare, flexible PTO, parental leave, and development resources.

Founded in 2017, Obsidian Security aims to secure SaaS applications like Microsoft 365 and Salesforce. Backed by top investors, we serve over 200 organizations globally, including Fortune 1000 companies, and are rapidly scaling towards IPO.