Technical Account Manager (Customer Solutions Architect) - EMEA North

Gravitee; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Competitive medical coverage

Pension / 401k options

Stock options

25 days holiday

Job summary

Gravitee is seeking a Technical Account Manager (TAM) to own post-sales technical success for a tiered portfolio of enterprise accounts. You will guide customers from onboarding to production, deliver strategic roadmaps, and drive adoption of Gravitee’s API, event, and AI networks.

You’ll influence product directions with executive-level stakeholders, ensuring value realization and retention. You will work in a hybrid setup with global customers, using your deep API, cloud, and security

Qualifications

• Hands-on, vendor-facing technical ownership experience with SaaS or infrastructure vendors.
• Proven ability to manage a book of enterprise accounts and prioritise competing demands.
• Solid depth in APIs, integration, and cloud-native platforms with implementation experience in Docker/Kubernetes.
• Strong knowledge of API security and IAM protocols (OAuth2, OIDC, JWT, SSO).
• Excellent executive communication and trusted advisory relationships.

Responsibilities

• Onboard to Production: guide customers from signature to production in under six months with architecture guidance and best practices.
• Run a Tiered Portfolio: prioritize a book of enterprise accounts and route work to the right team.
• Own the Advisory Rhythm: deliver QBRs, release briefings, and technical roadmaps to realise ROI targets.
• Growth & Retention: spot expansion signals and protect retention across your book.
• Customer Advocacy: champion customers inside Product and Engineering with measurable business impact.
• Field Contribution: create demos, reusable assets, architecture designs, and enablement content.
• Values Advocacy: embody Gravitee values in all customer interactions.

Skills

Enterprise accounts

Executive communication

Docker

Kubernetes

API security

OAuth2/OIDC/JWT

Java/Python

Startup experience

English fluency

Portfolio management

Tools

Docker

Kubernetes

Job description

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.

We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.

• The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security
• The Momentum: A high-growth Leader - combining market credibility with startup speed
• The DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure

Don't just watch the AI revolution. Build the infrastructure that controls and secures it.

The Role

As agent governance goes mainstream, Gravitee is taking APIs, event streams, and AI networks to the next level. As a Technical Account Manager (TAM), you are the post-sales technical owner for a tiered portfolio of enterprise accounts: hands-on depth with your top-tier customers, structured cadences across the rest. Your first mission with every new customer is production in under six months; after go-live you are their technical thought leader, keeping them successful, adopting, and growing.

What you'll be doing:

• Onboard to Production: Guide new customers from signature to production in under six months through architecture guidance, best practices, and use case design, working alongside an onboarding manager and FDE/PS or partner delivery.
• Run a Tiered Portfolio: Prioritise deliberately across a book of enterprise accounts, judge where your time creates the most value, hold scope, and route work to the right team when it is not yours to absorb.
• Own the Advisory Rhythm: Deliver QBRs, release briefings, and technical roadmaps, and drive value realisation against each customer's ROI targets.
• Growth & Retention: Spot expansion and usage signals early, feed them to the account team, and protect retention across your book.
• Customer Advocacy: Champion your customers inside Product and Engineering, with business impact attached, through our structured feature request process.
• Field Contribution: Strengthen the wider team with demos, reusable assets, architecture design, and enablement content.
• Values Advocacy: Ensure customer interactions live and breathe Gravitee core values: Passion, Hold Nothing Back, and Professionalism.

Your impact will be visible, measurable, and global.

• Vendor-Side Experience: A customer-facing technical role at a SaaS or infrastructure vendor (TAM, post-sales Solution Architect, Solution Engineer, or PS) with a working grasp of the vendor motion: value realisation, retention, and expansion.
• Portfolio Management: Proven experience managing a book of enterprise accounts, with concrete examples of prioritising under competing demands.
• Platform Depth: Real depth in APIs, integration, and cloud-native platforms, with hands-on implementation experience using Docker and/or Kubernetes.
• Security & Standards Fluency: Solid understanding of API security and IAM protocols, including OAuth2, OIDC, JWT, and SSO.
• Executive Communication: Exceptional ability to communicate from engineer to executive, briefly and clearly, and to build trusted advisory relationships.
• Boundary Discipline: Able to scope an engagement, hold it, and route work to the right team when it is not yours to absorb.

Desired Skills

• Kafka or event-streaming experience.
• Exposure to LLM Gateways, MCP, A2A, or agent identity/authorisation patterns.
• Scripting or development background (Java, Python).
• Startup or scale-up experience.
• Additional European languages are a plus.

Who Thrives at Gravitee

At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.

You’ll do well here if you:

• Care deeply about quality, clarity, and impact
• Are curious, adaptable, and excited by emerging technologies like AI
• Take ownership and follow through
• Value collaboration, openness, and continuous improvement

Bonus points if you've worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most.

Life at Gravitee

At Gravitee, we invest in humans, not just roles.

You’ll get:

• Competitive medical coverage
• Pension / 401k program options
• Stock options - you build it, you own it
• 25 days holiday + in-country national holidays
• 3 mental health days + wellness allowance
• Your birthday off
• Professional development budget to fuel your growth
• Hybrid work culture with hubs across regions
• Quarterly team events + annual offsite at an exciting location
• A meaningful, progressive, global company culture that is as fun as it is hardworking
• Endless growth opportunities

At Gravitee, we believe diverse perspectives make better products and stronger teams.

At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.