Technical Account Manager - Canadian Casualty

Price Forbes; Greater London; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Employer pension contribution 10%

Good work life balance - flexible to-s

Life Assurance at 4x base salary

Group Income Protection

Generous annual leave

Private Medical Insurance

Group annual bonus scheme

Job summary

Price Forbes in London is seeking a Technical Account Manager to drive end-to-end operational service for Clients and Brokers, coordinating with internal teams and third-party providers. The role emphasises regulatory compliance, documentation, and premium processing while maintaining high standards of service.

The candidate should have at least 5 years of London market experience, deep knowledge of casualty and liability classes, and excellent communication skills to engage with diverse

Qualifications

• Minimum of 5 years' experience within London market insurance.
• Strong technical knowledge of casualty and liability insurance classes; knowledge of Canadian Casualty/Liability is advantageous.
• Demonstrated experience of London Market processes and practices.
• Excellent communication and interpersonal skills; ability to engage with clients and colleagues at all levels.
• Proactive, collaborative, and confident approach to supporting team objectives.

Responsibilities

• Drive delivery of high-quality, efficient end-to-end operational service to Clients and Brokers/Account Executives.
• Oversee services provided by third-party providers; ensure collaboration and service excellence.
• Maintain understanding of end-to-end processes including IBA, Premium Processing, Claims, and middle-office functions.
• Prepare and review placement documentation; ensure compliance with standards and regulatory requirements.
• Oversee premium processing activities; guide processing technicians to resolve queries.
• Maintain accurate, complete placement records within internal systems.

Skills

London market insurance

Client relationship management

Regulatory compliance

Communication skills

Problem solving

IT literacy (MS Word/Excel/PowerPoint)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

• Competitive salary.

Job Title:

Technical Account Manager

Location:

London/Hybrid (Typically 2/3 days in the office)

Type:

Full time– Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further Perks Of Working With Us (Fixed Benefits)

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Principal Responsibilities

The primary purpose of this role is to drive the delivery of a high-quality, efficient, and enhanced end-to-end operational service to both Clients and Brokers/Account Executives.

Key Responsibilities Include

• Ensuring the effective delivery of all Broker Support activities in line with the target Ardonagh operating model.
• Overseeing the services provided by third-party providers, fostering strong collaboration and ensuring service excellence.
• Maintaining a comprehensive understanding of end-to-end operational processes, including IBA, Premium Processing, Claims, and other middle-office functions.

Key Accountabilities

• Support the preparation and review of placement documentation, ensuring compliance with minimum standards, Ardonagh procedures, and market regulatory requirements.
• Initiate and oversee premium processing activities, providing guidance and support to processing technicians in resolving queries and issues.
• Maintain accurate, complete, and compliant placement records within GXB.
• Utilise relevant market and internal systems to support and streamline the placement process.
• Support the internal file audit programme, working closely with the File Review and Internal Audit teams to ensure compliance and continuous improvement.
• Take ownership of key contractual obligations and critical dates, including payment warranties, subjectivities, and Notices of Cancellation (NOCs).
• Collaborate with Clients, Brokers, and internal stakeholders to resolve cash and credit control issues, identify root causes of recurring challenges, and implement process improvements.
• Contribute to the identification and implementation of operational efficiencies and best practices across the team.

Stakeholder Management

Develop and maintain effective working relationships with key colleagues and stakeholders across Ardonagh Specialty, including:

• Risk & Compliance
• IT & Digital
• Management Information
• Business Entity Team
• IBA
• Premium Processing (including offshore teams)
• Claims

Compliance and Governance

Ensure full adherence to all applicable regulatory, compliance, and governance requirements, including but not limited to:

• Contract Certainty
• Client and Market Due Diligence
• Key Performance Indicators (KPIs)
• Audit Requirements and Processes
• Authorisation Matrix

Skills, Experience And Competencies

• Minimum of 5 years' experience within London market insurance.
• Strong technical knowledge of casualty and liability insurance classes; experience in Canadian Casualty/Liability would be advantageous.
• Demonstrated experience of London Market processes and practices.
• Strong willingness to learn and develop new skills and responsibilities.
• Excellent communication and interpersonal skills, with the ability to engage professionally and effectively with clients and colleagues at all levels.
• Proactive, collaborative, and confident approach to supporting team and business objectives.
• Ability to perform effectively under pressure and manage competing priorities to meet deadlines.
• Strong process improvement mindset, with the ability to standardise procedures and identify opportunities for increased efficiency.
• Adaptable and receptive to change, with the ability to embed new processes and ways of working as directed by leadership.
• Strong IT skills, including proficiency in Microsoft Word, Excel, and PowerPoint.

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.

Interview Process

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#PFI

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note To Recruiters And Employment Agencies

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.