Technical Account Manager

Hewlett Packard Enterprise; Wokingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Technical Account Manager in Wokingham, UK. The role involves collaborating with partners to develop business strategies, providing technical support, and ensuring certification and skills development for partners. Candidates should have a college degree and 8-10 years of relevant experience. Join us to foster growth and innovation in a diverse environment.

Benefits

Health & Wellbeing benefits

Career development programs

Inclusive work environment

Qualifications

• 8-10 years of relevant experience or equivalent.
• Strong skills in teamwork, critical thinking, and sales acumen.

Responsibilities

• Collaborate with PAM to develop partner business plans.
• Provide product updates and support solution design.
• Manage TAC escalations and ensure support processes.

Skills

Accountability

Active learning

Sales acumen

Teamwork

Critical thinking

Education

College degree or equivalent

Job description

Technical Account Manager

This role is designed as a hybrid position, expecting an average of 2 days per week working from an HPE office.

Who We Are:

Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud, enabling faster insights and outcomes. We foster a culture of innovation, valuing diverse backgrounds, flexibility, bold moves, and collective growth. Join us to expand your career opportunities.

Job Description:

As a Technical Account Manager, you will work closely with the partner account manager (PAM) to develop and execute business and technical strategies with partners, focusing on HPE Aruba networking solutions. Your role includes building trusted advisor relationships with senior technical management, ensuring partners have the necessary technical capabilities, supporting customer engagements, and assisting with bids and escalations.

Key Responsibilities:

1. Business Development: Collaborate with the PAM to develop partner business plans, set strategies, identify skill gaps, and participate in quarterly reviews.
2. Technical Enablement: Provide product updates, ensure certification and skills development, support solution design, and maintain lab capabilities.
3. Customer Engagement: Support customer interactions, deliver presentations, coordinate with HPE teams, and promote Airheads membership.
4. Bids & Tenders: Assist partners in understanding tender processes and facilitate responses.
5. Partner Support: Manage TAC escalations, ensure technical support processes are understood, and monitor partner resources and training.

Education & Experience:

• College degree or equivalent.
• 8-10 years of relevant experience or equivalent.

Skills & Competencies:

Accountability, active learning, listening, assertiveness, rapport building, sales acumen, creativity, critical thinking, teamwork, customer strategy, design thinking, empathy, financial understanding, follow-through, growth mindset, opportunity identification, industry knowledge, managing ambiguity, and more.

What We Offer:

• Health & Wellbeing benefits
• Career development programs
• Inclusive work environment

Additional Information:

This position is based in the United Kingdom and involves working with Aruba solutions. Follow us on Instagram @HPECareers for updates.

HPE is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, gender, or other protected categories.