Technical Account Manager

JR United Kingdom; Wakefield; On-site; GBP 30,000 - 50,000; Full time

Job description

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Smart Environmental Support Solutions are excited to be recruiting for an Account Manager (Recruiter) to work with our client, a Waste Management specialist based in the Wakefield area.

Working within a manufacturing environment, the Account Manager/Recruiter will be responsible for client and candidate engagement, streamlining communication between the recruitment team and the production team, and recruiting and managing the onsite flexible workforce.

Who are Smart Environmental Support Solutions?

We are a recruitment partner to the waste and recycling industry, dedicated to introducing talented, skilled, and committed individuals to a growing sector that offers sustainable opportunities and diverse career prospects.

We stand with our client, promoting inclusion, collaboration, and societal impact. We aim to foster a supportive, diverse environment where everyone can thrive and contribute uniquely.

The Role

Ensure the smooth operation of a well-established recycling facility by managing staff rotas, sickness, and holidays. Recruit new staff and manage a pool of candidates to maintain full staffing. Uphold customer satisfaction and the company's reputation for excellent service and compliance.

The Technical Account Manager will develop sector expertise, enabling recruitment, training, and support of the best workforce for the business.

Overview

• Monitor employee performance, including pick rates, health and safety, and conduct.
• Ensure staff are trained and motivated to meet operational goals.
• Drive improvements in productivity, cleanliness, and safety standards.
• Treat all employees with dignity and respect, ensuring mutual respect.
• Identify and react to changes in material quality to maintain standards.
• Manage non-compliance and safety breaches on shift.
• Maintain high standards of health, safety, and environmental compliance.

Administration

• Record and file operational information.
• Create daily reports.
• Provide holiday cover as needed.

Benefits

• On-call Allowance - £1000 per annum
• Medical Cash Plan including health screening, dental, chiropractic care, and more
• Discounts on holistic wellbeing services, therapies, and counseling
• Join our mission to make a positive impact—each new team member helps us plant a tree (EmployTREE)
• Access to 24-hour EAP advice line and CBT support
• Annual company award events at surprise locations
• Discounted gym memberships and additional perks
• Life Assurance
• High Street Rewards, vouchers, and cashback
• 33 days annual leave, with additional days for long service, awards, and recognition
• Training, development plans, and accredited courses
• Paid charity days off to support local charities

Skills & Experience

• Previous recruitment experience is essential
• Knowledge of health and safety at work
• Understanding of waste and recycling operations is advantageous
• Strong problem-solving skills
• Excellent spoken and written English
• Good numeracy skills
• Ability to multitask under pressure
• Flexible and adaptable approach