Technical Account Manager

Technical Account Manager – Hard FM Service Provider – London - up to 80k

Would you like to work for an established, stable building maintenance contractor?

Do you have experience managing multiple static contracts?

One of the established names in the commercial building maintenance industry is looking to recruit a multi-site Technical Account Manager to oversee nine key commercial properties in and around Central London.

They are seeking an individual who can provide first-class customer service, organize, manage, and motivate their maintenance team.

The role reports directly to the business unit director and involves managing several commercial buildings in the City and Central London. These include a mix of financial and blue-chip clients, all with permanent maintenance teams onsite.

Time will be spent at each location, with the option to work from their city-based head office when needed.

The working hours are Monday to Friday, 8 am to 5 pm. Main duties include:

• Maintaining high client satisfaction to develop the contract and expand responsibilities.
• Ensuring contractual KPIs / SLAs are met and maintained, with knowledge demonstrated in internal reviews.
• Attending strategic contractual and operational meetings with the client weekly or as required.
• Completing reactive and PPM work orders timely, meeting KPIs and SLAs.
• Providing leadership and management to the site team as needed.

Applicants must meet the following criteria:

• Recognized apprenticeship and fully electrically or mechanically qualified to a recognized level (e.g., C&G, HNC/HND).
• Proven experience managing multi-site businesses.
• Ability to prioritize and solve problems under pressure with innovative solutions.
• Strong team player committed to quality and professionalism.
• Excellent people management skills.
• Excellent written and verbal communication skills.

Please note: If you are not a passport holder of the country for this vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 26/04/2025 by TN United Kingdom