Technical Account Manager

Comton Group; Redditch; On-site; GBP 30,000 - 35,000; Full time

Job summary

A dynamic technology company in Redditch is seeking a Technical Account Manager to bridge sales, engineering, and customer service. The role involves managing customer accounts, preparing quotations, and ensuring satisfaction. Ideal candidates will have experience in technical account management and strong interpersonal skills. A competitive salary between £30,000 - £35,000 per annum is offered along with benefits including a pension and an employee assistance programme.

Benefits

Employee Assistance Programme

Pension

25 days holiday + 8 bank holidays

Qualifications

• Proven experience in technical account management, sales engineering, or a similar role.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and deadlines effectively.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Prepare detailed and accurate quotations based on customer specifications.
• Monitor account performance and identify opportunities for growth.

Skills

Technical account management

Sales engineering

Microsoft Office proficiency

Communication skills

Attention to detail

Project management

Education

Technical qualification in engineering or industrial design

Tools

AutoCAD

CPQ software

Job description

Overview

Technical Account Manager – Location: Redditch. Salary: £30,000 - £35,000 per annum (depending on experience). Hours: Monday-Thursday 7:30am - 4:30pm | Friday 7:30am - 1:30pm. Holiday: 25 days + 8 bank holidays. Benefits: Employee Assistance Programme, Pension.

We are seeking a proactive and technically skilled Technical Account Manager to join our team. In this role, you will act as the bridge between sales, engineering, and customer service, ensuring that client accounts are managed efficiently and technical requirements are met. You will be responsible for providing accurate quotations, technical drawing support, and account oversight to maintain strong customer relationships and support business growth.

Key Responsibilities

• Serve as the primary contact for assigned customer accounts, ensuring high levels of satisfaction and retention.
• Understand customer needs, applications, and technical requirements in depth.
• Prepare detailed and accurate quotations based on customer specifications and project scope.
• Ensure quotations align with company pricing strategies and margin targets.
• Monitor account performance and identify opportunities for growth.
• Follow up on quotations to support conversion and maintain pipeline visibility.
• Create and modify technical drawings using CPQ software and AutoCAD.
• Coordinate with engineering, production, and logistics to ensure timely and accurate delivery of solutions.

Qualifications & Experience

• Proven experience in technical account management, sales engineering, or a similar role.
• Proficient in Microsoft Office applications.
• Basic knowledge of CAD software (AutoCAD preferred).
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and deadlines effectively.
• Attention to detail with a proactive approach to problem-solving.

Desirable

• Experience in the marine industry.
• Familiarity with ERP and CRM systems.
• Technical qualification in engineering or industrial design.

Why Join Us?

• Work in a supportive, collaborative environment.
• Opportunity to develop your skills in technical account management.
• Make a tangible impact on customer satisfaction and business growth.