Technical Account Manager

Hewlett Packard Enterprise; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in London is seeking a Technical Account Manager to develop partner business strategies and support customer engagements. This hybrid role requires 8-10 years of relevant experience, focusing on collaboration with partner account managers and customer interactions. The ideal candidate will foster technical capabilities and ensure partners utilize resources effectively. This position offers a flexible work environment with numerous health and career development benefits.

Benefits

Health & Wellbeing benefits

Career development programs

Inclusive work environment supporting diversity

Qualifications

• 8-10 years of relevant experience or equivalent.

Responsibilities

• Collaborate with the Partner Account Manager to develop and execute the partner’s business plan.
• Act as a strategic voice for HPE during customer interactions.
• Assist partners with tender questions and coordinate with HPE teams.
• Monitor skills, provide training, and oversee resource utilization.

Skills

Accountability

Active Listening

Coaching

Critical Thinking

Customer Experience Strategy

Financial Acumen

Education

College degree or equivalent

Job description

Technical Account Manager

This role is designed as a ‘Hybrid’ position, expecting an average of 2 days per week working from an HPE office.

Who We Are:

Hewlett Packard Enterprise is a global edge-to-cloud company that advances the way people live and work. We help organizations connect, protect, analyze, and act on their data and applications from edge to cloud, enabling quick insights and outcomes. Our culture values innovation, diversity, and flexibility, supporting personal and professional growth. Join us to open up new opportunities with HPE.

Job Description:

Management Level Definition:

This role impacts technical components of HPE products, solutions, or services and involves applying advanced knowledge to solve complex issues. It includes providing expertise, mentorship, and possibly team leadership, with significant independent judgment.

Primary Responsibilities:

1. Partner Business Development:
   • Collaborate with the Partner Account Manager (PAM) to develop and execute the partner’s business plan, including strategy setting, skills gap analysis, and training plans.
   • Identify opportunities for differentiation and participate in quarterly reviews.
2. Technical Capabilities Support:
   • Update partners on product and solution developments.
   • Ensure partners have necessary technical skills and certifications.
   • Assist in designing and quoting HPE Aruba networking solutions.
   • Support partner lab capabilities and technical support skills.
3. Customer Engagement Support:
   • Act as a strategic voice for HPE during customer interactions.
   • Coordinate with HPE sales and technical teams for customer projects.
   • Support partner engagement in customer events and Airheads membership growth.
4. Bid and Tender Support:
   • Assist partners with tender questions and coordinate with HPE teams for responses.
5. TAC Engagement Support:
   • Ensure partners understand and effectively utilize the TAC process.
   • Assist with escalations and communicate customer issues to HPE teams.
6. Partner Team Management:
   • Integrate funded partner team members into HPE Aruba networking team.
   • Monitor skills, provide training, and oversee resource utilization.

Education & Experience:

• College degree or equivalent.
• 8-10 years of relevant experience or equivalent.

Additional Skills:

Accountability, Active Learning, Active Listening, Assertiveness, Building Rapport, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Industry Knowledge, Managing Ambiguity, and more.

What We Offer:

• Health & Wellbeing benefits.
• Career development programs.
• Inclusive work environment supporting diversity and flexibility.

Stay Connected:

Follow @HPECareers on Instagram for updates on people, culture, and tech at HPE.

Job Details:

Job: Sales

Level: TCP_04

EEO Statement:

HPE is an Equal Employment Opportunity employer. We do not discriminate based on race, gender, or other protected categories. For more information, see our Equal Employment Opportunity policy.