Technical Account Manager

Pendo; London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Join a dynamic and passionate team at a rapidly growing startup that is committed to improving the software experience. As a Technical Account Manager, you'll play a vital role in guiding customers to maximize their use of the Pendo platform. This position involves building strong relationships, consulting on product usage, and driving customer success. With a focus on technology implementation and strategic guidance, you will help clients achieve their business objectives while impacting their return on investment. This is an exciting opportunity to work in a collaborative environment with diverse technologies and clients.

Qualifications

• 2+ years in technology implementation or technical support.
• 4+ years in a customer-facing technical role.

Responsibilities

• Own a book of business with purchased TAM Service.
• Create strong customer and internal relationships.
• Consult on the Pendo product to deliver customer outcomes.

Skills

Technical Consulting

Customer Relationship Management

SaaS B2B Experience

Basic CSS

HTML

Education

Bachelor's Degree or Equivalent Experience

Job description

Team Description

Pendo's Technical Account Managers play a crucial role by providing proactive, strategic, and technical guidance to ensure customers are able to realize the full value Pendo can provide their organization. Technical Account Managers connect business goals to the solutions in the Pendo platform. They collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives. Partnering with the Technical Account Managers ensures the execution of current and future business outcomes to accelerate return on investment and expansion.

Pendo TAMs work on all products and Partner with CSMs, AD, and others to make the customer successful.

Role Responsibilities

Own a book of business who have purchased TAM Service

• Learn all Pendo Products
• Create strong customer relationships at all levels
• Create strong internal relationships
• Consult on the Pendo product to deliver customer outcomes
• Impact ROI for assigned customers
• Showcase the value of Pendo
• You will be an internal advocate

Qualifications

• 2+ years of technology implementation, technical consulting or dedicated technical support
• 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
• Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies

Preferred Qualifications

• Bachelor’s degree or equivalent work experience
• Basic CSS, HTML, or similar web technologies
• Sales Engineering experience a plus
• Technical writing experience a plus

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: [e-mail]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected base salary range for this role in the following location is:

London - £42,000 - £54,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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