Technical Account Manager

Symphony.com; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading communication and markets technology company seeks a Technical Account Manager to manage enterprise accounts in London. This role involves engaging with key stakeholders to optimize Symphony's products and services, ensuring customer satisfaction and technical support. Ideal candidates will have extensive experience in networking, security, and account management, bringing both technical and interpersonal skills to the table.

Benefits

Sales Commission Plan

Build Your Own Benefits (BYOB) perk

Regional specific benefits

Various fun activities and events

Qualifications

• 7+ years proven experience as a TAM or similar role.
• Deep understanding of networking and security technologies.
• Experience with coding in Python, JavaScript, Java, or .NET.

Responsibilities

• Maintain and grow Symphony implementations with enterprise accounts.
• Discuss product architecture, compliance, security, and risk with stakeholders.
• Assist support engineers in troubleshooting technical issues.

Skills

Networking

Security

Interpersonal skills

Analytical thinking

Education

Bachelor’s Degree in Computer Science

Tools

AWS

GCP

Python

JavaScript

.NET

Job description

Social network you want to login/join with:

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers.

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence.

About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers.

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence.

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony, we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

JOB DESCRIPTION

Symphony is seeking a Technical Account Manager (TAM) to maintain and grow Symphony implementations with enterprise accounts. The TAM works closely with Symphony Sales, Account Management, Product Management, Support, Customer Success, and Engineering teams to ensure Symphony’s product and service meet clients’ expectations.

As the trusted technical advisor to Symphony customers, the TAM is responsible for the health & growth of Symphony technology and integrations within their book of business, serving as the point of contact for technical service issues. The TAM develops and reinforces strong client relationships, especially with key partners and decision makers.

RESPONSIBILITIES

1. Discuss product architecture, compliance, security, and risk with stakeholders. Coordinate internally for support on these topics.
2. Take ownership of all technical and product initiatives for designated accounts. Work with Sales to ensure retention and increase penetration of enterprise accounts.
3. Work with Account Managers to map out account structure, identify decision makers, and establish touchpoints for technical operations.
4. Partner with Sales on presales opportunities.
5. Gather product requirements and advocate for customer needs within Symphony. Work closely with product teams to provide product roadmap updates to customers.
6. Develop a comprehensive understanding of the customer environment and operational constraints. Ensure customer configurations are documented and part of the product development lifecycle.
7. Work with accounts to establish a well-defined IT and business process for cloud and on-prem deployments. Coordinate go-to-market for new product features to ensure the best customer experience.
8. Provide detailed reviews of technical operations performance, metrics, and service disruptions to management and customers.
9. Assist Support Engineers in troubleshooting technical issues and service outages. Responsible for escalation to Symphony senior management to ensure timely resolution.

REQUIRED QUALIFICATIONS

1. Deep understanding of networking, security, and related technologies.
2. Experience with firewalls, proxies, load balancers, SSL/TLS, Certificates/PKI, encryption algorithms, and compliance concerns in financial institutions.
3. Knowledge of cloud technologies/services (AWS/GCP), containerization, orchestration, CI/CD, and cloud application architecture.
4. Basic understanding of application development, with some coding experience in languages such as Python, JavaScript, Java, or .NET.
5. Understanding of desktop tech, OS, security policies, software distribution, and MDM.
6. 7+ years proven experience as a TAM, Solutions Architect, or Sales Engineer.
7. Excellent interpersonal skills and ability to engage C-level decision makers.
8. Self-motivated with a deep understanding of Symphony's product and technical stack.
9. Organized, analytical, and able to distill complex requirements into clear results.
10. Bachelor’s Degree in Computer Science, Math, or related field, or equivalent experience.

Compensation:

• Competitive Salary
• Sales Commission Plan
• Benefits and Perks vary by location

Benefits and Perks:

• Regional specific benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!