Technical Account Manager

Chandler Harris Recruitment Ltd; London; On-site; GBP 38,000 - 43,000; Full time

Job summary

An established industry player in wood restoration is seeking a Technical Account Manager to sell and deliver training courses. This role involves engaging with decorators and contractors, providing expert knowledge on timber joinery, and managing customer accounts across London. The company values a collaborative culture, offering excellent training and support, alongside attractive benefits like a generous salary, bonuses, and a company car. If you're passionate about timber restoration and have the skills to inspire others, this is the perfect opportunity for you to thrive in a customer-facing role.

Benefits

40 days holiday

Company car (Electric/Hybrid)

Private medical and dental cover

Pension scheme

Personal development budget

Wellness scheme

Regular team get-togethers

Qualifications

• Practical experience in timber/joinery and ability to deliver training.
• Strong communication and relationship-building skills required.

Responsibilities

• Sell and deliver training courses to decorators and contractors.
• Conduct site surveys and manage customer accounts.

Skills

Communication Skills

Training and Presentation Techniques

Knowledge of Timber Joinery

Sales Skills

Relationship Building

Education

Experience in Timber/Joinery Sector

Knowledge of Paint Systems

Tools

CRM Software

Tools and Resins

Job description

Do you have practical experience in the timber/joinery or paints sector? Do you have the ability to sell & deliver training courses to decorators, sub contractors and specifiers? If so, we have the role for you! Covering London and everything inside the M25. You will be selling accredited courses and timber restoration solutions that restore and preserve timber from rotting, most often used on windows and doors. Salary up to GBP43k basic dependent on experience, plus GBP3600 London weighting, GBP7k bonus potential, 40 days holiday (including Bank holidays) plus executive type hybrid or electric company car and other attractive benefits. APPLY TODAY!

THE ROLE:

• As a Technical Account Manager, you'll be selling and delivering training courses to end users such as joiners, carpenters, painting contractors and specifiers.
• You must be confident in your ability to use tools and resins to teach those users to the very highest standards in an engaging, professional and knowledgeable manner.
• As Technical Account Manager, you will perform inspections on site, both in advance for random sampling of the number and scope of defects and during the start up of a project, by means of preventative assessment and by acting to promote the professional execution of a project.
• As Technical Sales Executive, you will be covering London and everything inside the M25.
• You will be account managing a portfolio of customers, as well as target new business.
• You will on occasion conduct site surveys and projects typically cover Local Authority & Housing Association properties, Schools, National Trust and Heritage properties.
• You will also work with distributor partners to develop business.
• You will work closely with your Specification Account Manager colleague, largely with technical support and practical work. This is a mix of sales, coaching and training the specialist applicator, site surveys and technical support.
• The Technical Account representative will ensure that the CRM system is up to date with relevant accounts and data, including all appointments.

THE SUCCESSFUL CANDIDATE:

• The successful Technical Account Manager will be an excellent communicator, positive, instantly engaging, with a can do attitude.
• You will ideally have specialist knowledge both theoretical and practical with regard to the creation and repair of timber rot in timber joinery and the ability to apply this in-house. You will ideally have knowledge of joinery in general.
• You will have a good knowledge of the behaviour of wood used in timber joinery and paint systems applied to joinery.
• You will have experience with contractors, local authorities and distributors and possess good training and presentation techniques.
• You will be organised, able to effectively journey plan and be a confident communicator.
• You will be required to establish and maintain relationships with their client base.
• You'll be social media savvy and active, to gain new contacts and relationships.
• As well as being technically strong, you'll be a tenacious, outgoing individual, with the ability and confidence to contact "unknown" prospects.
• The ideal candidate will live in the Greater London area or have close access to the M25.

THE COMPANY

• Our client is a well established, well regarded manufacturer of wood restoration products & associated sundries, used to restore rotten wood on timber windows and doors. The products are sustainable and alleviate the need to replace damaged and rotten timber, breathing new life into the timber.
• Our client is currently investing in market research and creating a proposition over the next 3 years to deliver growth of 15% per year, so now is a fabulous time to join.
• They pride themselves as a company that makes decisions together and plans together, they have an open feedback culture, where they expect people to be open and honest about themselves and their colleagues. They foster a growth mind set and have a real family feel.

THE REMUNERATION

• Basic salary of GBP38,000- GBP43,000 dependent on experience.
• You will also benefit from a GBP3600 London weighting.
• Up to GBP7K annual bonus potential.
• 32 days holiday, plus 8 Bank holidays.
• Executive level Electric or Hybrid Company car
• Pension scheme where the employer will match the employee at any level from 5%- 7% contribution.
• Private medical and dental cover. Death in Service x4
• They offer up to GBP1,000 per person for personal development and training

This is a people centric business, that offer very good training and support and some very nice additional benefits, such as a wellness scheme and regular team get togethers. If you are a carpenter, joiner or decorator, with a positive, engaging personality, perhaps looking to get off the tools but coach and train other tradespeople to be one of our clients' approved contractors, then this can move you into a customer facing, sales and service led role. So if you feel you have what it takes, then call Colin Chandler, Nick Harris or Tom Gerrans on (phone number removed) or email your CV to (url removed)