Technical Account Manager

Volt.io; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Volt.io is seeking a Technical Account Manager to bridge clients with internal teams, ensuring smooth integration and support. This role involves managing client relationships, driving adoption, and advocating for client needs, all while fostering an inclusive culture. Join us to transform the payments landscape with real-time solutions.

Benefits

Competitive salary

Flexible hours

Enhanced Parental Leave

25 days holiday + birthday off

Digital Detox Fridays

Qualifications

• Experience in fintech and payments.
• Ability to communicate complex technical information.
• Fluent in German or beneficial other languages.

Responsibilities

• Manage full merchant lifecycle from implementation to post-live support.
• Define best solutions and gather requirements for new merchants.
• Collaborate with Product and Engineering teams for continuous improvement.

Skills

Project Management

Technical Proficiency

Data Analysis

Interpersonal Skills

Problem Solving

Job description

Team: Revenue

Location: London - UK, Krakow or Warsaw - Poland

About Volt

When Volt launched in 2019, we recognised how open banking has the power to transform how businesses, wherever they happen to be, receive payments from their customers. So, we set about building an open payments gateway that enables merchants across the globe to receive direct, account-to-account payments – in real time.

Now, on the back of a record-breaking $23.5 million Series A and $60 million Series B funding round, we’re building an all-star team to achieve our goal of ‘real-time payments everywhere’.

About the role:

As a Technical Account Manager, you will be the critical link between our clients and internal teams, managing the full merchant lifecycle - from pre-go-live implementation and solution delivery to post-go-live ramp support. You will own client relationships, ensure smooth integration, drive adoption through education and technical improvements and manage incidents with a customer-centric mindset.

What the role involves:

• Defining best solutions, gathering requirements and supporting the end-to-end implementation and solution delivery for new merchants, ensuring timely, high-quality launches
• Manage multiple integrations at the same time and ensure appropriate prioritisation
• Work closely with Commercial team to deliver expert technical and payments guidance and support throughout the sales cycle, playing a key role in securing new deals by demonstrating Volt's technical expertise and showcasing solution benefits through presentations, demos and addressing complex questions from prospective clients
• Collaborate closely with Product and Engineering teams to advocate for client needs and continuous improvement
• Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education
• Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution
• Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle

About you:

• Strong project management skills with experience in fintech and payments
• Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients
• Data analysis capabilities to monitor performance and identify optimization opportunities
• Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration
• Proactive problem solver with experience in incident and escalation management
• Languages: German or other languages are beneficial

What happens next?

• Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes.
• Then it’s time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes.
• As a last step, you can expect a meeting with a member of our Leadership Team.
• If successful, you will be given a job offer proposal.

Please note that we are a regulated company operating in the financial services sector. Therefore, we conductbackground checksfor all team members as the last part of our hiring process.

• Competitive salary
• Flexible hours and hybrid working
• Enhanced Parental Leave
• 25 days holiday + your birthday off
• Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!️

At Volt, diversity and inclusion are integral to our culture.

We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.

Join us in making real-time payments accessible for all.