Technical Account Manager

NatWest Group; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading financial services provider in London is seeking an experienced Technical Account Manager to be the primary contact for enterprise clients. You will manage product delivery, provide technical solutions, and ensure client satisfaction. The ideal candidate has significant experience in FinTech or BaaS, strong negotiation skills, and a solid understanding of API integrations. This role offers the opportunity to influence the product roadmap and drive continuous improvement.

Qualifications

• Experience in a Technical Account Management role within FinTech, payments, or BaaS.
• Strong product knowledge for assigned product line.
• Ability to confidently explain current product capabilities.

Responsibilities

• Own Delivery engagement from initiation to launch of financial products.
• Drive end-to-end project delivery for client implementations.
• Setup and run governance frameworks, ensuring delivery against client expectations.

Skills

Technical Account Management

Client Management

Problem Solving

RESTful APIs

Negotiation Skills

Job description

Join us at Boxed as a Technical Account Manager

You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients

A typical day would be:

• Owning Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
• Owning the technical relationship with clients, advising them on product capabilities and best practices for product success

Project & Delivery Leadership

• Driving end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
• Collaborating closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress

Technical Solutioning

• Translating business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
• Partnering with Product and Engineering to influence the future roadmap based on client needs

Governance & Reporting

• Setting up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
• Owning and managing the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders

Continuous Improvement

• Capturing feedback and lessons learned from client engagements to feed into internal processes and platform evolution

What will make you a great fit for this role:

• Experienced in a Technical Account Management role within FinTech, payments, or BaaS
• Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
• Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
• Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
• Ability to clearly and confidently explain current product capabilities and future roadmap
• Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
• Solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures

Additional experience in the following would be advantageous:

• Experience working in a scale-up environment
• Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
• Familiarity with Open Banking standards and cloud-native architecture