Technical Account Manager

JR United Kingdom; Hounslow; On-site; GBP 63,000 - 75,000; Full time

Job summary

A leading facilities management firm in South West London is seeking a Technical Account Manager to manage high-profile contracts. You will ensure top-notch customer satisfaction and oversee operational compliance across multiple sites. Ideal candidates will have strong communication and leadership skills, with a relevant technical qualification. This full-time role requires a proactive team player with multitasking abilities.

Qualifications

• Proven experience managing multi-site businesses.
• Must be capable of prioritising and solving problems under pressure.
• Team player committed to a quality professional environment.

Responsibilities

• Ensure client satisfaction levels are consistently high.
• Meet contractual levels and maintain knowledge of the contract.
• Attend strategic meetings with the client.

Skills

Client satisfaction management

KPI/SLA oversight

Problem-solving under pressure

Team leadership

Excellent communication skills

Education

Recognised apprenticeship or qualification (C&G, HNC/HND)

Job description

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Technical Account Manager, south west london

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Client:

CBW Staffing Solutions Ltd

Location:

south west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

14.08.2025

Expiry Date:

28.09.2025

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Job Description:

Account Manager Technical role - Hard FM Service Provider Central London - 75k
Would you like to work for an established, stable building maintenance contractor?
Do you have experience of managing commercial buildings?
One of the established names in the commercial building maintenance industry is looking to recruit an Account Manager to work on a high profile contract based close to Victoria Station in Central London.
The portfolio includes four of the mostrecognizable buildings in the area and they are looking foran individualwho will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance teams.
The role will also be reporting directly to the Account Director and will time will be spent based on each of the four locations.
The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
  
• Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
  
• Ensure contractually agreed KPIs / SLAs are met.
  
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
  
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
  
• Provide leadership and management to the site team as necessary.
  

Applicants for this role must be able to meet the following criteria:

• Recognised apprenticeship and fully electrically or qualified to recognised level ie C&G, HNC/HND.
  
• Proven experience and involvement in managing multi-site businesses.
  
• Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
  
• Must be a team player committed to working in a quality and professional environment.
  
• Strong people management skills.
  
• Excellent written and verbal communication skills.
  

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