Technical Account Manager

Sony Playstation; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading gaming company is seeking a Technical Account Manager I to support developers in integrating PlayStation technologies. The ideal candidate has over 3 years of experience in game development or technical support, strong communication skills, and a customer-centered approach. This role involves tracking technical relationships, collaborating with internal teams, and assisting partners effectively.

Qualifications

• Over 3 years of experience in game development, QA, production, or technical support.
• Familiar with console development environments and publishing workflows.
• Strong technical understanding of C/C++, Python, Java, or similar.

Responsibilities

• Support developers in adopting PlayStation tools.
• Track and manage technical relationships with partners.
• Collaborate with internal teams to resolve issues.

Skills

Customer-centered demeanor

Experience in game development

Communication skills

Organizational skills

Programming knowledge

Job description

About the Role

We need an outgoing individual with technical know-how for the Technical Account Manager I position in the Developer Technology Group. Ideal for candidates with a client-centric mentality and basic experience in game development or technical support.

TAMs liaise between our platform and development teams, assisting with integrating PlayStation tech and supporting developer needs.

Key Responsibilities

• Support developers in adopting and integrating PlayStation tools and technologies.
• Facilitate solutions to partner needs, both proactively and reactively.
• Track, manage, and own technical relationships with assigned partner studios.
• Collaborate with internal engineering and account teams to diagnose and resolve issues.
• Document and raise developer feedback to influence platform improvements.
• Help in preparing and delivering technical presentations and training.
• Participate in developer events and contribute to knowledge-sharing initiatives.
• Maintain accurate records of partner interactions and project achievements.

Qualifications

• A service- or customer-centered demeanor and soft skills.
• Proven experience of more than 3 years in game development, QA, production, or technical support.
• Familiarity with console development environments and publishing workflows.
• Knowledgeable of game development pipelines, technical risks, and cross-collaboration.
• Technical experience: basic understanding of C/C++, Python, Java, or similar programming languages.
• Strong communication and organizational skills.
• Skilled and proficient in presenting technical information to varied audiences.
• Ability to work independently and prioritize multiple tasks.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.