Technical Account Manager

CBW Staffing Solutions Limited; City Of London; On-site; GBP 78,000; Full time

Job summary

A leading building maintenance contractor in Central London is seeking a Technical Account Manager to ensure client satisfaction and lead maintenance teams across several high-profile buildings. The ideal candidate will have experience in managing commercial properties, possess a relevant apprenticeship or electrical qualifications, and demonstrate strong communication and problem-solving skills.

Qualifications

• Experience managing commercial buildings or multi-site businesses.
• Capability to prioritise and solve problems under pressure.

Responsibilities

• Ensure high client satisfaction levels and develop contracts.
• Attend operational meetings with clients weekly.
• Lead and manage site teams effectively.

Skills

Client satisfaction management

People management

Problem solving

Communication skills

Education

Recognised apprenticeship or equivalent qualifications

C&G, HNC/HND

Job description

Overview

Technical Account Manager – Technical role - Hard FM Service Provider – Central London - 78k

Would you like to work for an established, stable building maintenance contractor?

Do you have experience of managing commercial buildings? One of the established names in the commercial building maintenance industry is looking to recruit an Account Manager to work on a brand new high profile contract based in Central London. The portfolio includes four of the most recognizable buildings in the area and they are looking for an individual who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance teams. The role will report directly to the Account Director and time will be spent based on each of the four locations. The hours of work are Monday to Friday, 8-5.

Responsibilities

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
• Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
• Ensure contractually agreed KPIs / SLAs are met.
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
• Provide leadership and management to the site team as necessary.

Qualifications

• Recognised apprenticeship and fully electrically or qualified to recognised level ie C&G, HNC/HND.
• Proven experience and involvement in managing multi-site businesses.
• Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
• Must be a team player committed to working in a quality and professional environment.
• Strong people management skills.
• Excellent written and verbal communication skills.