Technical Account Manager

PlayStation; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading gaming company is seeking an experienced Technical Account Manager I to support developers in integrating PlayStation technology. The ideal candidate will have over 3 years of experience in game development or technical support and possess strong communication skills. Responsibilities include managing technical relationships and facilitating solutions to partner needs. Join us in fostering an inclusive environment that encourages diversity.

Qualifications

• Over 3 years of experience in game development, QA, production, or technical support.
• Familiarity with console development environments.
• Knowledge of game development pipelines and cross-collaboration.

Responsibilities

• Support developers in adopting PlayStation tools.
• Facilitate solutions to partner needs.
• Track and manage technical relationships with partners.
• Collaborate with internal teams to resolve issues.
• Document developer feedback for platform improvements.

Skills

Customer-centered demeanor

Game development knowledge

Technical support experience

Communication skills

Organizational skills

Presentation skills

Tools

C/C++

Python

Java

Job description

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

About the Role

About the Role

We need an outgoing individual with technical know-how for the Technical Account Manager I position in the Developer Technology Group. Ideal for candidates with a client-centric mentality and basic experience in game development or technical support.

TAMs liaise between our platform and development teams, assisting with integrating PlayStation tech and supporting developer needs.

Key Responsibilities

• Support developers in adopting and integrating PlayStation tools and technologies.
• Facilitate solutions to partner needs, both proactively and reactively.
• Track, manage, and own technical relationships with assigned partner studios.
• Collaborate with internal engineering and account teams to diagnose and resolve issues.
• Document and raise developer feedback to influence platform improvements.
• Help in preparing and delivering technical presentations and training.
• Participate in developer events and contribute to knowledge-sharing initiatives.
• Maintain accurate records of partner interactions and project achievements.

Qualifications

• A service- or customer-centered demeanor and soft skills.
• Proven experience of more than 3 years in game development, QA, production, or technical support.
• Familiarity with console development environments and publishing workflows.
• Knowledgeable of game development pipelines, technical risks, and cross-collaboration.
• Technical experience: basic understanding of C/C++, Python, Java, or similar programming languages.
• Strong communication and organizational skills.
• Skilled and proficient in presenting technical information to varied audiences.
• Ability to work independently and prioritize multiple tasks.

Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.