Technical Account Manager

JR United Kingdom; Cirencester; On-site; GBP 34,000; Full time

Job summary

A leading company is seeking a Technical Account Manager to join their team in Cirencester. The role involves being the first point of contact for clients, managing inquiries, supporting sales efforts, and collaborating with engineering teams. Candidates should possess a technical qualification and experience in a customer-facing role, along with strong communication and organizational skills. The position offers a competitive salary, comprehensive training, and various employee benefits.

Benefits

Comprehensive product and system training

25 days holiday + bank holidays + Birthday off

Option for Private Medical cover after probation

Pension scheme with company contribution

Free Onsite Parking

Flexible working hours & remote working options

Qualifications

• Experience in technical sales or customer support roles is a must.
• Strong organisational skills and ability to manage multiple tasks.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the first point of contact for customers in sales region.
• Prepare technical documentation and support Area Sales Managers.
• Identify new business opportunities and assist with customer visits.

Skills

Communication

Organisational Skills

Customer Service

Education

Technical qualification (ONC/HNC/HND) or equivalent experience

Tools

SAP

Microsoft Office

Job description

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Location:

Cirencester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

09.07.2025

Expiry Date:

23.08.2025

Job Description:

Technical Account Manager
Salary c.£34k dep on experience + bonus

My fantastic global client based in Cirencester has an exciting vacancy for someone with experience or a strong interest in Engineering, Mechanical Engineering or similar.

What You'll Be Doing

• Be the first point of contact for customers in your designated sales area
• Handle incoming enquiries, provide quotations, process and follow up with clients
• Support Area Sales Managers and work collaboratively to grow business in your region
• Maintain and update sales activity in the CRM system (SAP)
• Prepare accurate technical and commercial documentation
• Identify new opportunities for business development and upselling
• Assist with customer visits, exhibitions, and presentations
• Collaborate with internal teams (engineering, systems, and commercial) to support customer needs
• Communicate with existing and lapsed customers

Must-Haves

• Experience in a technical sales, internal sales, or customer support role
• Technical qualification (ONC/HNC/HND) or equivalent experience in an engineering environment
• Strong organisational skills and ability to manage multiple priorities
• Excellent communication skills both written and verbal
• Computer literacy, including Microsoft Office (Excel, Word, Outlook) and CRM/ERP systems (ideally SAP)
• High level of commercial awareness and customer service focus

Nice-to-Haves

• Previous experience working in engineering or industrial equipment sectors
• Exposure to key account management or cross-functional teams
• Knowledge of a product range or similar technical products (training provided)
• Experience supporting field sales teams or external account managers

Benefits

• Comprehensive product and system training
• Supportive team culture with opportunities for professional development
• Exposure to high-profile customers and key accounts in your sales region
• Holiday - 25 days + bank holidays (closed over Christmas, taken from holiday entitlement) + Birthday off
• After a 6-month probation, option for Private Medical cover (including dental & optical) at an extra cost
• Pension scheme with company contribution up to 8%
• Death in service benefit
• Gross Income Protection
• Employee Assistance Program (EAP)
• Free Onsite Parking
• Laptop & Mobile phone provided
• Flexible working hours & option to work from home 2 days/week after training

We are committed to diversity and inclusion in our recruitment process. We aim to update all applicants on their application status, regardless of outcome.