Technical Account Manager
Spydr Digital
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Benefits offered by this job
Job summary
Spydr is seeking an experienced Technical Account Manager to nurture client relationships while steering technical scoping and quality of work. Based in Bristol, you’ll own key accounts, translate client needs into clear specs, and coordinate with developers to ensure successful delivery.
Join a dynamic, Bristol-based software partner that helps clients embed AI into workflows. The role blends relationship management with technical planning, offering a collaborative, hybrid working environment
Qualifications
- Demonstrable experience managing client accounts with a consultative approach to retention and growth.
- Experience of cross-functional collaboration, preferably with software developers and project managers.
- Strong written and verbal communication, able to translate technical ideas for clients and internal teams.
Responsibilities
- Own the relationship for allocated client accounts and drive satisfaction, retention and growth.
- Write specs and acceptance criteria for features across owned accounts.
- Coordinate with development teams to scope new work and maintain clear documentation of requirements and scope.
Skills
Tools
Job description
Spydr is seeking an experienced Technical Account Manager to join our team. In this role, you will be responsible for nurturing positive relationships with our clients while driving the technical scoping and quality of the work we deliver.
Join a dynamic and innovative team at Spydr, where creativity meets technology. We're a Bristol-based software development partner, building managed products for a diverse range of clients. We help clients embed AI into their workflows to drive efficiency, bringing that same forward-looking approach to every product we build. Our mission is to deliver high-quality, scalable, and user-friendly solutions that drive success for our clients.
Spydr is seeking an experienced Technical Account Manager to join our team. In this role, you will be responsible for nurturing positive relationships with our clients while driving the technical scoping and quality of the work we deliver.
- Own the relationship for a select number of technical client accounts, ensuring high satisfaction, retention, and growth.
- Build a deep understanding of each client's business objectives and technical environment.
- Act as the client's main point of contact, managing expectations and resolving issues promptly.
- Write specs and acceptance criteria for features across owned accounts.
- Provide top-level scoping for new work, working closely with the development team.
- Act as the bridge between the client and the delivery team, ensuring requirements are clearly understood on both sides.
- Maintain accurate records of requirements, decisions, and agreed scope for each account, ensuring there's a clear reference point if questions arise later.
- Manage change requests where client needs shift after work has been scoped, assessing impact, agreeing revised scope/commercial terms, and keeping documentation up to date.
- Capture and triage incoming feature requests from clients, feeding these into planning.
- Attend and contribute to internal sprint planning sessions, ensuring upcoming work reflects agreed scope and priorities.
- Represent the client perspective during planning, flagging anything that needs client input or sign-off before development starts.
- Keep the client informed of overall progress and upcoming work, and liaise with the Project Manager regarding blockers and day-to-day task queries.
- Work alongside leadership team to scope and negotiate commercial terms for accounts, including SoWs, renewals, and invoicing.
- Identify opportunities to grow existing accounts through additional projects or increased retainers.
- Business development in this role is focused on growth within existing accounts.
- Monitor account health, identifying risks early and flagging any concerns requiring management attention.
- Report regularly on account performance and progress.
- Demonstrable experience managing client accounts with a consultative approach to retention and growth.
- Experience of cross-functional working, preferably with software developers and project managers.
- Strong written and verbal communication, with the ability to translate technical ideas into client-friendly language and vice versa.
- Comfortable working across both relationship management and technical scoping.
- Experience writing technical specs, requirements, or briefs for a development team.
- Strong organisational skills, with the ability to manage multiple accounts and ensure client requests and communications are responded to within agreed SLAs.
- Experience handling change requests or scope changes on live projects.
- Proficiency with CRM/project management tools.
- Understanding of the development lifecycle and agile principles.
- Skilled in negotiating commercial terms, such as SOWs or contract renewals.
- Experience presenting to or influencing senior client stakeholders.
- Comfortable running or contributing to client discovery and requirements-gathering workshops.
- Experience working across multiple accounts/projects simultaneously.
We love our Clifton office but have an optional work from home Friday.
PLUS one special day - includes bank holidays.
We'll ensure you have a workhorse of a machine.
In our office gym, or your local PureGym.
Music + mindfulness make the world a better place.
Opportunity to work on exciting projects with global clients.
Supportive and collaborative work environment.
Once a week, have a breakfast on us in the office.
If this sounds like you, we'd love to hear from you. Apply online or get in touch with any questions.
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