Technical Account Manager

Digital Waffle; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A growing tech company in Birmingham is looking for a Technical Account Manager to be the main technical point of contact for customers. The ideal candidate has previous experience in technical account management and excellent communication skills to translate technical concepts for clients. This hybrid role offers clear progression opportunities in a supportive team environment.

Benefits

Opportunity to work with innovative solutions

Supportive, collaborative team

Clear progression opportunities

Qualifications

• Proven experience in technical account management or similar role.
• Ability to translate technical requirements for non-technical stakeholders.
• Proactive approach to customer engagement and relationship building.

Responsibilities

• Build strong relationships with customers.
• Understand and translate technical customer requirements into solutions.
• Work with internal teams for successful delivery.
• Identify opportunities to add customer value.

Skills

Customer-focused approach

Excellent communication skills

Strong technical understanding

Experience in technical account management

Job description

We're looking for an experienced and customer-focused Technical Account Manager to join our growing team. In this role, you'll be the bridge between our customers and technical teams - ensuring we understand their requirements and deliver solutions that exceed expectations.

• Working with Azure
• Troubleshooting issues
• Lead projects
• Translating technical to non-technical stakeholders

What You'll Do

• Build strong relationships with new and existing customers, acting as their main technical point of contact
• Understand customers' technical requirements and translate them into actionable solutions
• Work closely with internal teams to ensure successful delivery and ongoing support
• Proactively identify opportunities to add value and strengthen long-term partnerships

What We're Looking For

• Previous experience in a technical account management, technical customer success, or similar role
• Strong technical understanding (SaaS/software or infrastructure experience desirable)
• Excellent communication skills, with the ability to explain complex technical concepts in simple terms
• A proactive, consultative approach to customer engagement

What's on Offer

• Hybrid role
• Opportunity to work with innovative solutions and a supportive, collaborative team
• Clear progression opportunities as the company grows

If you're a technically-minded professional who loves building relationships and helping customers get the most from their technology, we'd love to hear from you!

Apply now or contact us for more details.

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Message

Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.