Technical Academy Programme

Advanced Secure Technologies; Cardiff; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bonus scheme

Onsite gym

Free parking

Kitchen with essentials

Job summary

Advanced Secure Technologies in Cardiff is inviting applicants to join its Technical Academy and build practical skills toward specialist technical roles. You start in Technical Support, learning our products, customers and cross-team workflows to resolve issues and manage workloads against SLAs.

From 3–6 months, rotations across Software Development, Data Engineering, IT Project Management, Product Design, Business Analysis and more are introduced, with longer secondments and 6–12 months to

Qualifications

• Interest in technology and a desire to learn across IT disciplines.
• Good problem solving and analytical abilities.
• Strong organisation and attention to detail.

Responsibilities

• Join Technical Support Team to learn our technology, products and processes.
• Help resolve customer technical queries and issues.
• Learn to manage and prioritise work against SLAs.
• Develop skills through rotations into Software Development, Data Engineering, IT Project Management, and more.
• Progress to permanent roles aligned with strengths and opportunities.

Skills

tech curiosity

problem solving

communication

teamwork

Education

Relevant technical qualification (A-Level, BTEC, HNC/HND, apprenticeship, degree)

Job description

Technical Academy

Location: Cardiff (Office-based, 5 days a week)
StartingSalary: £26,225 - £29,000 DOE + up to £3,000 annual bonus

Are you technically minded, curious, and looking to build a long-term career in technology?

Join our Technical Academy and develop the practical skills, knowledge and experience needed to progress into a specialist technical career within our growing technology business.

You might already know that you want to become a Software Developer, Data Engineer or Project Manager. Alternatively, you might know that technology is the right career for you but want the opportunity to experience different disciplines before choosing your direction.

Our Academy is designed to give you both.

What you'll do

You’ll initially join our Technical Support Team, giving you a strong understanding of our technology, products, customers and the way our different technical teams work together.

During this initial period, you’ll:

• Help resolve customer technical queries and issues
• Learn to manage and prioritise work against Service Level Agreements (SLAs)
• Build knowledge across our software, systems, products and services
• Work with technical and development colleagues to investigate and resolve live issues
• Develop your problem-solving, communication and customer service skills

From around 3-6 months, we'll begin introducing rotations and development opportunities across areas including:

• Software Development
• Data Engineering
• IT Project Management
• Product Design
• Business Analysis
• IT & Infrastructure Engineering

As you progress through the Academy, these may develop into longer secondments and, typically within 6-12 months, opportunities to move into a permanent role aligned with your strengths, interests and available opportunities.

You may also decide that Technical Support is where you want to build your career, with progression available through our Technical Support Engineer salary grades and towards Senior Technical Support Engineer roles.

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Minimum 37.5 hours per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On-Site Working:
We're an office-based team because our culture thrives on collaboration, learning and hands-on support, particularly for people developing their careers. While we don't offer fully remote or fixed hybrid working, we're flexible when life happens and ad hoc home working can be available where appropriate.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer and we're committed to creating an inclusive workplace. We welcome applicants from all backgrounds and process personal data in accordance with our Privacy Notice.

More than anything, we're looking for people with a genuine interest in technology, an appetite to learn, and an interest in developing a career in one or more of the areas covered by our Academy.

You don't need to arrive with extensive professional experience.

We're particularly interested in candidates who have either:

• A relevant technical qualification, such as an A-Level, BTEC, HNC/HND, apprenticeship, degree or recognised professional/industry qualification relating to IT, computing, software development, data, infrastructure, project management, business analysis or a similar discipline; or
• Some relevant practical or workplace experience that has given you a foundation in one or more of these areas.

You’ll also ideally bring:

• A genuine interest in technology and how systems work
• Strong problem-solving and analytical skills
• Good organisation and attention to detail
• Confidence communicating with colleagues and customers
• A willingness to learn, take feedback and continuously develop
• The ability to work effectively both independently and as part of a team
• Basic confidence using Microsoft 365 and other digital systems

Experience with areas such as application support, software development, databases/SQL, infrastructure, software testing, data or project delivery would be beneficial, but isn't essential.

We're interested in your potential as much as your current experience.

What We Offer:

• £26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
• Progression into different specialisms from months 6-12 onwards - talk to us about where you're interest sits and we'll go through the career pathway and salary expectations that come with them.
• Structured Technical Academy development programme
• Clear career pathways into Software Development, Data Engineering, IT Project Management, Product, Business Analysis, Infrastructure Engineering and Technical Support
• Team rotations, shadowing and opportunities for longer-term secondments
• Practical learning through live projects, customer issues and real business scenarios
• Dedicated Learning & Development support, including workshops, coaching, mentoring and regular feedback
• A clear Skills & Knowledge Framework so you can see what you need to learn and how you can progress
• Opportunities to develop professional skills including customer communication, stakeholder management, presenting, teamwork, project management and problem-solving
• 25 days holiday + bank holidays
• Bonus scheme and regular incentives
• Onsite gym and free parking
• Essentials-stocked kitchen
• Regular team and company social events
• Long-term progression opportunities within a growing technology business

If you're looking for an opportunity to start or accelerate your technology career, explore different specialisms and build a clear pathway towards the role that's right for you.