Techncial Support Analyst x 2 - Bristol - New (REFBJ21)

RedRock Resourcing; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organization in the Greater Bristol Area is seeking multiple 2nd/3rd Line Support Analysts due to growth. The role involves IT support, troubleshooting, and managing client networks, requiring strong communication skills and technical knowledge. Excellent benefits and opportunities for training and development are included.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Punctual with good attention to detail.
• Enthusiastic to learn and develop skills.

Responsibilities

• Support clients and ensure ticketing process is followed.
• Diagnostics of support cases with team assistance.
• Proactive maintenance of client networks.

Skills

IT support

Troubleshooting

Network & Firewall knowledge

Windows server administration

Communication skills

Tools

Azure

AWS

Job description

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A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth.

Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Other

• Industries

  IT System Installation and Disposal, IT System Operations and Maintenance, and IT Services and IT Consulting

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