Techncial Support Analyst x 2 - Bristol - New (REFBJ21)

JR United Kingdom; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organization in Bristol is seeking 2nd/3rd Line Support Analysts to join their expanding team. The role involves providing high-level IT support, troubleshooting, and managing client networks, along with a commitment to training junior team members. An excellent benefits package is included, emphasizing professional development and growth opportunities.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support is required.
• Excellent written and verbal communication skills are essential.
• Knowledge of Azure/AWS is highly beneficial.

Responsibilities

• Supporting clients and managing ticket processes.
• Diagnosing support cases with team assistance.
• Engaging in technical projects and onsite work.

Skills

IT support

Communication

Troubleshooting

Problem-solving

Network knowledge

Firewall troubleshooting

Windows server administration

Virtualization software knowledge

Job description

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Client:

RedRock Resourcing

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

A high-profile organisation, recognized as a leader in its field, is seeking 2nd/3rd Line Support Analysts due to continued growth.

Suitable candidates will have:

• Strong experience in IT support
• Professional, friendly approach with the ability to perform well under pressure
• Punctuality, good attention to detail, and excellent written and verbal communication skills
• Good troubleshooting and problem-solving skills
• Enthusiasm to learn and develop skills
• Network & Firewall knowledge and troubleshooting
• Windows server administration
• Knowledge of virtualization software/cloud services (Azure/AWS) is highly beneficial

The duties include:

• Supporting clients, following ticketing processes, and keeping clients informed
• Diagnosing support cases with team support
• Proactive maintenance of client networks using support tools
• Managing new workstation builds and user setups
• Engaging in technical projects, meeting clients, and onsite work with the team
• Implementing policies and procedures
• Training and developing junior team members

Excellent benefits package including comprehensive training and development!