Tech Support - Fixed Term - 6 months

Doccla; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Doccla, a leading virtual ward company, is seeking a proactive Tech Support for a Fixed Term of 6 months. Join us to ensure the reliability and efficiency of our IT operations while growing your career in a dynamic health tech startup. You will engage in hands-on IT support, assisting with both hardware and software issues while collaborating with a passionate team to improve healthcare delivery.

Benefits

25 days annual leave plus up to 8 bank holidays

Flexible Remote Work options

£200 remote working stipend

Employee stock options

4% pension on full basic pay

Private health insurance

Daily lunch provided at HQ

£500 Learning & Development budget

Qualifications

• 1-2 years of IT support or junior IT administrator experience.
• Basic knowledge of Windows and Mac systems.
• Familiarity with scripting is beneficial.

Responsibilities

• Assist with IT operations, ensuring systems function securely.
• Provide on-site IT support for hardware, software, and network issues.
• Help with user onboarding and offboarding.

Skills

Problem-solving

Communication

Basic networking concepts

Tools

Windows

Mac

MDM solutions

PowerShell

Bash

Job description

A Bit About Us

We're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.

Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it's a win-win.

Doccla is a growing health tech startup; we have secured a £35ml at Series B, led by European VC Lakestar, with new investors French VC Elaia and existing investors General Catalyst, Speedinvest and the investment leg of German media company Bertelsmann also participating. We're solving real problems for patients and health systems and we are growing at exceptional speed. We're looking for dedicated people with a passion for solving the problems in healthcare.

This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader for virtual healthcare. You will be joining a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues.

What you'll do:

We are looking for a proactive and Fixed Term - 6 months, hands-onTech Supportto support our internal IT operations. You will help ensure the reliability, security, and efficiency of our systems, devices, and infrastructure. This is a great opportunity for someone looking to grow their IT career in a dynamic and fast-paced environment. To be successful in your application you will need to be able to travel to our HQ in Hammersmith and Warehouse in Wembley, London.

• Work across both our HQ in Hammersmith and Warehouse in Wembley, London
  Assist with IT operations, ensuring systems and devices function securely and efficiently.
• Provideon-site IT supportfor hardware, software, and network issues.
• Helpset up and maintainWindows and Mac laptops, ensuring proper security and lifecycle tracking.
• Support theautomation of IT workflowsthrough basic scripting and configuration.
• Assist inuser onboarding and offboarding, ensuring smooth IT setup and access management.
• MaintainIT asset registers, access logs, and documentationfor consistency and efficiency.
• Help monitor system performance andtroubleshoot technical issuesas they arise.
• Providebasic IT security support, ensuring compliance with security policies.
• Work with senior IT staff to learn and assist withvendor and supplier management.
• Respond to IT service desk requests and escalate issues when needed.

Requirements

• 1-2 yearsof experience in an IT support or junior IT administrator role.
• Basic knowledge ofWindows and Mac systemsand experience with MDM solutions (e.g., Intune, Hexnode) is a plus.
• Some experience withscripting (PowerShell, Bash)is beneficial but not essential.
• Understanding ofbasic networking conceptsand troubleshooting.
• Eagerness tolearn and developIT skills in a hands-on environment.
• Strongproblem-solving abilitiesand a proactive approach to IT challenges.
• Ability todocument processesclearly and maintain IT records.
• Strong communication skills, ensuring effective collaboration with colleagues.
• Familiarity withISO 27001 or IT security best practicesis a plus but not required.

How we work

Weempowereveryone to takeownershipand responsibility for the company and their role within it. We act ethically and think of helping patients and protecting their safety first.

Whatever your role is, to thrive at Doccla, a can-do and action oriented attitude is essential. As is being a clear and open communicator who is receptive to feedback.

Our team is hybrid with offices in London, Denmark, Germany & Stockholm. Most of the team lives in and around London and visits the office one to three times per week to enjoy in person meetings, free lunch with the team, and the general perks of a WeWork with a glorious barista. The extent of remote vs office working will depend on your role, as some roles have the flexibility to be fully remote.

We have an employee equity pool that you can be part of so that as the company continues to grow you'll have a share in its success.

Some of our employee benefits include

Annual Leave & Holidays:

• 25 days of annual leave plus up to 8 bank holidays per year.
• Flexibility to buy or sell holidays back to the company.

Remote Working:

• Flexible Remote Work: Options to work remotely, giving you the freedom to balance work and life.
• Home Office Setup: £200 remote working stipend to enhance your home office.

Financial Benefits:

• Employee stock options.
• 4% pension on full basic pay.
• ️ 4x basic pay for Life insurance.

Health & Wellness:

• ???? Private health insurance.
• ???? 4 months full pay for the birthing person.*
• 4 weeks full pay for the non-birthing person.*
• ???? Sick pay

Workplace Perks (if not remote):

• Daily lunch provided at HQ.
• Pet-friendly office

Other benefits include:

• £500 Learning & Development budget per employee.
• Cycle to work scheme.
• 24/7 online GP appointments
• Mental health support
• Second medical opinions

What do you get for all your hard work?

• A competitive compensation package (base + options) with half year and annual performance reviews.
• Work at one of the most patient focussed and client centric healthtech startups, backed by top VC firms, Lakestar, Elaia, General Catalyst & Speedinvest.
• Growth. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
  
  

Diversity at Doccla
We embrace diversity at Doccla. To build a product that is valued we need a team with all kinds of different perspectives, experiences and backgrounds. That's why we're committed to hiring people from different backgrounds, race, religion, national origin, gender identity, sexual orientation, gender identity, age or disability.

We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application!

Safer Recruitment

Doccla is committed to the principles of safer recruitment, ensuring that safeguarding and promoting the welfare of children and vulnerable adults is central to our recruitment processes.

A Disclosure and Barring Service (DBS) check will be required for all posts with access to children or vulnerable adults.Please note that it is an offence to apply, offer or accept to do any work with children (paid or unpaid) if disqualified from working with children.