Tech Support Coordinator (Position located in Sheffield, United Kingdom)

KnowBe4; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

KnowBe4, based in Sheffield, is seeking a Tech Support Coordinator to manage and triage incoming support requests effectively. The ideal candidate will excel in organization, communication, and basic troubleshooting to enhance customer satisfaction. Join a recognized employer offering a dynamic and inclusive work environment with various benefits.

Benefits

Bonuses based on sales targets

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Relaxed dress code

Qualifications

• Experience with Gmail and Google Docs essential.
• 1 year of phone customer service experience preferred.
• Strong verbal and written communications.

Responsibilities

• Manage support requests through the ticketing system.
• Handle support calls and provide first-line assistance.
• Triage incoming support requests effectively.

Skills

Communication

Time Management

Customer Service

Education

2 year degree preferred

Tools

Gmail

Google Docs

MS Office

Web Browsers

Job description

Social network you want to login/join with:

Tech Support Coordinator (Position located in Sheffield, United Kingdom), Sheffield

col-narrow-left

Client:

KnowBe4

Location:

Sheffield, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

afe016c8b82e

Job Views:

47

Posted:

24.06.2025

Expiry Date:

08.08.2025

col-wide

Job Description:

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in England (UK), visit the following links.
Careers Page:
Glassdoor:
LinkedIn:

The Tech Support Coordinator serves as the central point of contact for incoming support requests, managing the flow of tickets and calls within the support department. This role is crucial in triaging issues, providing initial assistance, and ensuring efficient routing of complex problems to appropriate technicians. The ideal candidate excels in organization, communication, and basic troubleshooting, with a focus on maintaining smooth support operations and enhancing customer satisfaction through prompt and effective issue management.

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in England (UK), visit the following links.
Careers Page:
Glassdoor:
LinkedIn:

The Tech Support Coordinator serves as the central point of contact for incoming support requests, managing the flow of tickets and calls within the support department. This role is crucial in triaging issues, providing initial assistance, and ensuring efficient routing of complex problems to appropriate technicians. The ideal candidate excels in organization, communication, and basic troubleshooting, with a focus on maintaining smooth support operations and enhancing customer satisfaction through prompt and effective issue management.

Responsibilities:

Manage and route support requests through the ticketing system to appropriate technicians

Triage incoming support requests, prioritizing and categorizing issues effectively

Handle incoming support calls, providing first-line assistance and escalating complex issues

Communicate with customers to gather detailed information for accurate issue definition

Resolve simple support requests promptly and efficiently

Coordinate internal departmental requests, ensuring proper routing and follow-up

Maintain the ticketing system by entering email requests and monitoring the queue

Ensure timely resolution of support tickets through proactive queue management

Minimum Qualifications:

2 year degree preferred

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

1 year of phone customer service experience preferred

Strong verbal and written communications

Excellent time management and organization skills

Strong customer service skills

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.