Tech Support

F1 Arcade; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An innovative entertainment venue in Birmingham is seeking a Simulator Technician to ensure a top-notch F1 racing experience. Responsibilities include conducting technical checks, managing game functionality, and providing support to guests. Ideal candidates have a passion for hospitality and technical troubleshooting. Benefits include team discounts, social events, and health benefits including dental and mental health plans.

Benefits

50% off food & drink

Complimentary off-peak racing

Monthly team social events

Paid volunteer days

Enhanced maternity & paternity pay

Holiday entitlement of 28 days including bank holidays

Qualifications

• Experience in a hospitality or entertainment setting is advantageous.

Responsibilities

• Carry out basic technical checks and regular system checks.
• Lead game management and technical functionality during operations.
• Log incidents, maintenance activity, and repairs needed.
• Address guest questions and concerns promptly.
• Assist with guest flow to maintain a seamless experience.
• Work with AV systems and troubleshoot issues efficiently.

Skills

Technical checks

Guest interaction

AV systems troubleshooting

Job description

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At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

We’re looking for a Simulator Technician to join our team at our Birmingham Arcade.

Key Responsibilities of the Simulator Technician:
• Carry out basic technical checks and regular system checks. Ensure equipment is functioning safely, reliably and performing as expected for venue operations. Escalate any findings and follow up on issues as directed.
• Lead the game management and technical functionality during venue operations. Support the setup and readiness of the venue ensuring coordination with the venue host or team leader.
• Accurately log incidents, maintenance activity, and any repairs or replacements required, perform inventory checks to ensure a consistent stock of technical supplies.
• Address questions and concerns promptly, ensuring every guest feels heard and valued.
• Assist with guests flow when required maintaining a seamless guest experience and engaging atmosphere.
• Work with AV systems, simulators, or interactive technology, with the ability to troubleshoot and resolve issues efficiently during live operations whilst maintaining guest confidence.

If you have experience in the below too that would be advantageous:
• Previous experience within a hospitality or entertainment setting.

What we can offer you:
• Great team discount of 50% off food & drink at any time for you and up to 3 friends.
• Complimentary off-peak racing for you and up to 3 friends.
• Monthly team social events.
• Twice yearly team parties.
• Paid volunteer days.
• Access to GP 24/7.
• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £950.
• Enhanced maternity & paternity pay.
• Paid bereavement leave.
• Company sick pay scheme.
• Employee discount platform, including gym memberships and retail discounts.
• Financial wellbeing platform.
• Holiday entitlement of 28 days including bank holidays.
• Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch customer experiences then the race is on, you in?