Tech Lead (Site Reliability Engineering)

London Stock Exchange; Nottingham; On-site; GBP 90,000 - 120,000; Full time

Job summary

The Nottingham-based technology organisation is seeking a Tech Lead - Site Reliability Engineering (SRE) to drive reliability for risk screening platforms across the EMEA region.

You will head 24x7 reliability operations, define SLOs/SLIs, lead incident responses, and mentor a growing team of SRE engineers. This role emphasizes automation, secure delivery, and collaboration with product and engineering stakeholders.

Qualifications

• 8+ years in production operations, SRE, or DevOps roles.
• 3+ years in a people management capacity.
• Familiarity with observability platforms (Datadog, OpenTelemetry).
• Hands-on experience with container orchestration (Kubernetes, Docker).
• Experience with identity platforms and fraud detection systems.
• Strong knowledge of SRE principles (SLOs, SLIs, error budgets).
• Proficiency in CI/CD pipelines and infrastructure-as-code tools (Terraform, GitHub Actions, Jenkins).
• Excellent communication and stakeholder management.

Responsibilities

• Lead 24x7 reliability operations for Screening services; ensure uptime, performance and compliance.
• Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards.
• Act as Major Incident Commander; conduct blameless post-incident reviews.
• Drive automation-first mindset across incident response, deployment, and observability.
• Collaborate with product and engineering to embed non-functional requirements and security.
• Co-own cloud reliability roadmap with platform teams; standardize tooling for observability and incident comms.
• Ensure DR readiness and resilience patterns across services.

Skills

SRE leadership

Cloud operations

Incident management

Observability

Kubernetes

Docker

CI/CD

Terraform

AWS

Azure

Security by design

Stakeholder management

BCP/DR planning

Remote collaboration

People management

Datadog

OpenTelemetry

GitHub Actions

Jenkins

Tools

Kubernetes

Docker

Terraform

GitHub Actions

Jenkins

Datadog

OpenTelemetry

Job description

Job Summary

• We are seeking an accomplished and forward-thinking technical leader to join our Risk Intelligence organisation as the Tech Lead - Site Reliability Engineering (SRE) for the Risk Screening Product Line
• Based in Nottingham, UK, this role will lead the reliability engineering function for critical Screening applications supporting the EMEA region
• The successful candidate will be accountable for ensuring the availability, scalability, performance, and security of business-critical platforms while driving operational resilience and service excellence across a complex, cloud-native technology landscape
• As a key technical leader, you will combine deep expertise in Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams
• You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives
• This role offers an exciting opportunity to influence engineering culture, mentor and develop talent, and establish best-in-class operational practices within a growing and innovative UK-based technology organisation

Technical Ownership for Identity & Fraud Platforms

• Lead 24x7 reliability operations for Screening services, ensuring uptime, performance, and compliance across WC1 and World Check verify Applications
• Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs
• Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized
• Drive automation-first mindset across incident response, deployment, compliance, and observability
• Collaborate with product and engineering teams to embed non-functional requirements and secure-by-design principles into delivery pipelines
• Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication
• Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services

People Leadership

• Lead and mentor a team of SRE engineers, fostering a culture of ownership, learning, and engineering excellence
• Drive career development, performance management, and technical capability growth across the team
• Collaborate with HR and Talent teams to build local hiring pipelines and support workforce planning
• Promote well-being and psychological safety within the team; ensure compliance with health and safety standards
• Represent Nottingham site in global SRE forums; contribute to offshore strategy and location planning
• Partner with vendors and staffing partners to manage workforce augmentation and ensure delivery quality
• Support BCP/DR planning and ensure site-level operational readiness for critical events

Empathetic and inclusive leader, committed to team well-being and growth

Technical Skills & Qualifications

• Familiarity with observability platforms (Datadog, BigPanda, OpenTelemetry)
• Excellent communication and stakeholder management skills; ability to influence across technical and business domains
• Hands-on experience with container orchestration (Kubernetes, Docker)
• Experience working with identity platforms and/or fraud detection systems
• Strategic thinker with a bias for action and accountability
• Strong understanding of SRE principles (SLOs, SLIs, error budgets, incident response)
• AWS Lambda, ECS, RDS, CloudWatch
• Calm and structured under pressure; able to lead teams through high-stakes incidents
• Strong analytical mindset with a focus on measurable outcomes and continuous improvement
• Committed to continuous learning and knowledge sharing
• Proficiency in CI/CD pipelines and infrastructure-as-code tools (Terraform, GitHub Actions, Jenkins)
• Strong collaborator who builds trust across teams and geographies
• 8+ years in production operations, SRE, or DevOps roles, with at least 3+ years in a people management capacity
• Proven experience managing cloud-native services on Azure and AWS, including: Azure SQL, Cosmos DB, Application Gateway, Key Vault, Storage, DNS, Load Balancer, Virtual Machines, Azure Machine Learning, Sentinel
• Passionate about engineering excellence, automation, and reliability