Tech Lead: AI QA & Annotation Excellence

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; England; On-site; GBP 90,000 - 120,000; Full time

Job summary

Genpact in the United Kingdom is seeking a Tech Lead for Testing & Quality Assurance to guide AI-powered annotation and evaluation efforts. This role focuses on leading design, validation, and governance of QA processes across multiple AI use cases, collaborating with AI teams, data scientists, and product stakeholders.

You will mentor junior annotators and prompt engineers while driving continuous process improvement and responsible AI practices in a fast-moving, innovation-driven environment.

Qualifications

• Bachelors or Masters in relevant engineering/IT fields.
• Strong SQL and data QA testing capabilities.
• Experience with AI/ML data annotation and evaluation processes.

Responsibilities

• Execute annotation, evaluation, and validation activities for AI-powered solutions using guidelines and quality standards.
• Validate AI-generated outputs against golden questions and expected results.
• Create, maintain, and review annotations to support AI model evaluation and continuous improvement.
• Test and evaluate Databricks Genie responses for accuracy, completeness, relevance, and consistency.
• Write and execute SQL queries against underlying data sources to validate answers generated from golden questions and Databricks Genie outputs.
• Investigate discrepancies between expected results, source data, and AI-generated responses, and document findings.
• Lead the design, optimization, and standardization of annotation processes and prompts across multiple AI use cases.
• Collaborate with AI teams to define and govern annotation schemas, taxonomies, evaluation frameworks, and quality standards.
• Review complex or high-risk AI outputs and provide expert quality assessments and recommendations.
• Ensure consistency, accuracy, traceability, and auditability of annotation and evaluation results.
• Define reusable prompt frameworks and best practices aligned with business, compliance, and responsible AI objectives.
• Evaluate prompt performance and annotation quality metrics, identifying opportunities for improvement through data-driven insights.
• Establish quality benchmarks, calibration processes, and escalation procedures.
• Identify bias, hallucinations, and other AI risks, and recommend mitigation strategies.
• Support AI governance, compliance, and responsible AI initiatives.
• Participate in calibration sessions to align on annotation standards, quality expectations, and evaluation criteria.
• Collaborate closely with AI engineers, data scientists, product teams, and business stakeholders.
• Drive continuous process improvement through learning new AI technologies, annotation methodologies, and delivery approaches.
• Mentor and coach junior and intermediate annotators and prompt engineers.

Skills

Data Annotation

Databricks AI/BI Genie

SQL Query Writing

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Job description

Genpact in the United Kingdom is seeking a Tech Lead for Testing & Quality Assurance to guide AI-powered annotation and evaluation efforts. This role focuses on leading design, validation, and governance of QA processes across multiple AI use cases, collaborating with AI teams, data scientists, and product stakeholders.

You will mentor junior annotators and prompt engineers while driving continuous process improvement and responsible AI practices in a fast-moving, innovation-driven environment.