Tech Infra Program Manager, Ops Tech Sol Delivery-Fixed

Amazon; Greater London; Hybrid; GBP 65,000 - 100,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Technical Infrastructure Program Manager to lead high-impact IT projects with broad scope and global reach, ensuring delivery on defined timelines, budgets and customer value.

You will coordinate onsite and remote teams across Europe and worldwide, drive end-to-end program governance, manage hardware standards, risk mitigation and change control, and serve as the single point of contact for project teams and stakeholders.

Qualifications

• 3+ years of technical infrastructure management experience.
• Knowledge of best practices and emerging technologies related to infrastructure.
• Experience with varying scenarios of infrastructure builds.

Responsibilities

• Develop and manage IT projects from beginning to end, including scope, timeline, hardware procurement, and resource allocation.
• Provide project management and direction to ensure timelines and roles are clear.
• Act as escalation point to manage risks and develop mitigation plans.
• Own updates and documentation on hardware standards and equipment procurement.
• Proactively manage change control and communicate scope impact.

Skills

Infrastructure management

Project coordination

Vendor management

Communication

Education

Bachelor's degree or equivalent

Tools

SPM tool

Job description

Job ID: 10492740 | Amazon UK Services Ltd.

As an Technical Infrastructure Program Manager, you will lead a variety of projects with significant scope and impact supporting several different areas of the business. In this role, you will work closely with various stakeholders to deliver value to the customer, meeting the scope, budget and timeline of the effort. Projects will be in disparate geographic locations, and require strong communication skills to coordinate onsite and remote work with teams across EU and the globe. You will coordinate with IT management in the development of technology products, service standards and other efforts that enable operations. As a single point of contact for the project team, you will be responsible for end-to-end project management.

Key job responsibilities

• Develop and manage IT projects from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project execution coordinating remote work closely with field teams.
• Provide project management and direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team.
• Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project.
• Own updates and knowledge documentation regarding hardware and equipment standards to ensure appropriate hardware standards are met and the correct equipment procured.
• Proactively manage change control and communicate impact in project scope, identify issues, and devising contingency plans.
• Identify and manage project dependencies and critical paths and with maintaining accurate project plans with real-time milestone, task and project health data for all your projects in the SPM tool.
• Provide frequent on-site monitoring and enforcement of installation schedules and vendor quality, inspect prospective and completed facilities in accordance with corporate standards and procedures, and ensure proper follow-up.
• Facilitate formal turn-over with onsite team, support partners and monitor deliverables until agreed upon launch/project milestone is achieved.
• Update or develop documentation on processes that are critical to successfully implementing your projects.
• Identify opportunities to streamline deployments, share best practices with your peers and leaders and implement continuous improvement actions on a regular basis.

About the team

The OpsTech Solutions Deployment organization manages a complex suite of projects and programs and is responsible for strategic initiatives that cross business teams and operations groups within Amazon Worldwide Opstech IT & RME. Our projects deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of site launches across the globe and directly supports shipping packages to millions of Amazon.com customers across the world.

Basic Qualifications

• Bachelor's degree or equivalent, or experience working for Amazon or any Amazon subsidiary or affiliate
• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds

Preferred Qualifications

• Experience in program management, logistics, operations, supply chain, transportation, or a related field
• Experience in building and managing programs
• Experience with writing 6-pagers/PR/FAQs

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.