IT Manager (Fulfillment & Operations)

Amazon; Leeds; On-site; GBP 80,000 - 120,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an IT Manager to lead a high-performing on-site IT team across multiple sites. You will drive innovations in IT infrastructure, improve operational processes, automate manual tasks, and ensure fast, reliable systems that support customers and colleagues.

You’ll manage on-site support teams, coordinate technology launches, and mentor staff in a dynamic, fast-growing environment. A data-driven approach and strong collaboration with site leaders are essential.

Qualifications

• Experience leading and managing a team
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience building, managing and coaching a team in a high-growth environment

Responsibilities

• Devise and manage projects, including new technology deployments and internal programme.
• Manage and solve challenges involving IT infrastructure, such as local site networks, services and hardware.
• Support the team with a range of work, including improvements to operational processes, manual work automation and analysis of solutions.
• Deploy, maintain and troubleshoot IT solutions throughout their lifecycle.
• Manage and develop on-site support teams and recruit new talent.

Skills

Team leadership

Stakeholder management

Project management

Data-driven decisions

Education

Bachelor’s degree in computer science or related field

ITIL certification

Prince2 certification

Job description

Job ID: 10435591 | Amazon UK Services Ltd.

As an IT Manager at Amazon, you will work alongside experienced, motivated people who have a passion for improving technology. Our managers are proactive and work to make sure our IT infrastructure is the best it can be. You’ll be responsible for driving innovations that support everyone’s experience – from customers to colleagues – so that our systems are efficient, fast and simple. Your work could include supporting your team as they improve operational processes with new hardware, automate manual processes and question solutions to find the best option for the business. You’ll also manage people and help create a dynamic and positive working environment.

Key job responsibilities

• Devise and manage projects, including new technology deployments and internal programme.
• Manage and solve challenges involving IT infrastructure, such as local site networks, services and hardware.
• Support the team with a range of work, including improvements to operational processes, manual work automation and analysis of solutions.
• Deploy, maintain and troubleshoot IT solutions throughout their lifecycle.
• Manage and develop on-site support teams and recruit new talent.

A day in the life

As an IT Manager, you’ll be responsible for multiple sites and work in different settings where no two days are the same. You'll make sure the IT infrastructure on‑site is maintained and operational so that teams can deliver on behalf of our customers. Taking a data‑driven approach, you’ll find opportunities to increase automation and efficiency, and pilot different technologies to support these objectives. You’ll report directly to the Regional IT Manager and will lead on‑site support teams, coordinate changes and technology launches, and manage risks. This is a collaborative role that will see you working with site leaders and developing people in your team to progress.

Basic Qualifications

• Experience leading and managing a team
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience building, managing and coaching a team in a high‑growth environment

Preferred Qualifications

• Bachelor's degree in computer science, computer engineering, or related field, or experience managing teams
• ITIL and Prince2 certification

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.