Tech Coordinator

Chayn CIO; City Of London; Remote; GBP 28,000 - 34,000; Part time

Job summary

A nonprofit organization in London is seeking a Tech Coordinator to manage technical operations and support engineers in development. Responsibilities include troubleshooting issues, managing third-party tools, and ensuring supply chain security compliance. The ideal candidate has technical support experience and a passion for technology. This role offers flexible hours and a commitment to inclusion and accessibility.

Benefits

33 days paid holiday per year

Flexibility for mental health leave

Access to therapy sessions

Qualifications

• Experience working with software engineers in a technical support or similar role.
• Hands-on experience with web platforms and third-party integrations.
• Strong troubleshooting abilities and communication skills.

Responsibilities

• Ensure smooth running of products like Bloom and Chayn.co.
• Manage technical issues and bug reports for platforms.
• Maintain compliance with SOC2 and GDPR.

Skills

Technical support experience

Troubleshooting skills

Experience with web platforms

Strong communication

Interest in technology

Education

Relevant IT or technical background

Tools

Google Analytics

Content management systems

Webflow

Airtable

Metabase

Job description

Salary: £28–34k dependent on experience (pro-rata)
Application deadline: 31 October 2025

We’re looking for a Tech Coordinator to keep our technical systems running and secure while supporting our engineers in product development. You’ll troubleshoot issues with our survivor-facing platforms, manage third-party tools, and handle IT support for our remote team.This role sits between our tech and operations teams, improving our internal technical processes and ensuring our platforms stay accessible and secure for the people who use our resources.

About Chayn

Chayn is a global nonprofit making healing accessible for all survivors of gender-based violence. By reimagining technology, we create online resources that are trauma-informed, multilingual, and feminist, supporting survivors to heal at their own pace, wherever they are.

Chayn started in 2013 to provide survivors of abuse with accurate, diverse and accessible information. Since our beginnings, over 700,000 people have accessed our award-winning work online, generating 1.2 million page views. Up to 70% of our volunteers are survivors of abuse, which means not only are our projects user-centred; they are user-led.

We are experts in trauma-informed work, and have developed trauma-informed design principles that we apply at every level of the organisation, from HR to user research and UX/UI. We are one of only a few feminist technology organisations tackling gender-based violence while creating and maintaining openly-licensed products and code.

While we’ve been going for over 10 years, Chayn was entirely volunteer-led until 2020 when we started to grow our team of paid staff. We are now a core team of 11, with up to 10 supporting contractors and a team of contributing volunteers, working together remotely from all over the world.

Role description

This role will focus on ensuring the smooth running of our products such as Bloom and Chayn.co, as well as maintaining and improving internal operations through tech support and automation.

Responsibilities may include, but are not limited to:

Technical operations

• Triage technical issues and bug reports for our platforms (e.g. Bloom, Chayn.co)
• Manage content uploads and user administration
• Maintain third-party tools: e.g. Google Analytics, Storyblok, Airtable, Webflow
• Test new features and document issues
• Research and recommend new technical tools
• Monitor system logs and error tracking
• Manage tech team inbox
• Train and support the wider team and volunteers on content upload
• Manage user administration for our services, such as Bloom

Compliance & security

• Maintain SOC2 certification and GDPR compliance
• Run cybersecurity training sessions

Data and analytics

• Gather analytics data for impact reporting
• Create dashboards and reports from Google Analytics, Hotjar, Metabase

IT support

• Troubleshoot daily IT issues for the wider team
• Support with software subscriptions and hardware inventory
• Support wider team members with technical training

Your biggest challenges to solve

Cybersecurity: Ensuring our team adheres to our SOC2 compliance and GDPR.

Technical triage: Filter and prioritise incoming technical requests so engineers can focus on development work rather than daily maintenance issues. Take on technical jobs that don’t need engineering specialism.

Your profile

We’re looking for someone who can nimbly switch between uploading content, training team members, investigating technical bugs, and planning security updates. You should be comfortable with both routine maintenance tasks and strategic problem-solving, with keen attention to detail and a natural curiosity about simplifying processes. As a small organisation trying to achieve significant impact, you’ll need to balance effort with outcomes and adapt to changing priorities.

You might come from IT or network administration, engineering, or helpdesk support. We’re also interested in candidates wanting to develop skills in data analysis, website builders like Webflow, or DevOps.

It’s essential that all our team members have an understanding of intersectionality and systems of oppression, and an affinity with Chayn’s aims and organisational values.

Essential

• Experience working alongside software engineers in a technical support, IT administration, or similar role
• Hands-on experience with web platforms and third-party integrations (tools like Google Analytics, content management systems, or similar platforms)
• Strong troubleshooting abilities with the patience and communication skills to support both technical and non-technical team members
• Fluent in English with strong verbal and written communication skills
• Passion for technology

Desirable

• Experience or exposure to trauma-informed care
• Understanding of the needs of survivors of domestic abuse, sexual assault and rape, and the ecosystem of support
• Understanding of mental health sector
• Experience of working within small, distributed teams
• Experience in a startup or nonprofit environment

Our products

• Bloom: A remote trauma support service, offering video courses and reflective webchat that combine the insights of survivors globally with therapeutic practices to support survivors in healing from trauma.
• Survivor AI: Our AI-powered tool that helps those who have had content shared without their consent to create effective takedown request letters.
• Manipulation is abuse: A guide for survivors and allies, to help identify manipulative relationships and situations, and offer suggestions on ways to deal with them.
• DIY Online Safety guide: A practical guide supporting survivors of digital abuse, focusing on five of the most common types—scams, online harassment, image-based abuse, nonconsensual location-tracking, and unauthorised account access.

Research and thought leadership

• Orbits: A guide on how we can design interventions to tech abuse that are intersectional, survivor-centred, and trauma-informed.
• Trauma-informed design: One of the many write-ups of our design principles and the accompanying white paper.

Resources and services for organisations

• Bloom for Bumble and Badoo service is an industry-first partnership where we provide a customised version of our remote trauma support service Bloom for the Bumble and Badoo community.
• Diya is our bespoke vicarious trauma training for organisations and their teams, geared towards humanitarian workers, frontline gender-based violence groups, customer support staff and content moderators.

Changing media narratives

Our CEO, Hera Hussein, is a media spokesperson and regularly talks to broadcast and print media about stories connected with gender-based violence and online safety.

The position

Inclusion

At Chayn, inclusion and accessibility are at the core of our work. We welcome applicants from all walks of life.

We encourage applications from people of colour, LGBTQ+ people, people with disabilities, neurodivergent people, and people who have experienced other exclusion or marginalisation.

Hours

This contract will be fixed-term for 12 months, with a strong possibility for extension.

• You will work 2 days per week to a total of 15 hours
• You’ll be expected to work during our collaborative hours of 2–6pm UK time.
• Outside of this, you’ll have flexibility over your hours depending on the needs of your team.

Our offer

In addition to compensation, Chayn offers:

• 33 days paid holiday per year, pro rata
• 3-week Seasonal Winddown period in December/January, where we work at 15% capacity
• Flexibility for mental health and menstrual leave
• Access to therapy sessions and chat with a therapist, via our subscription to Spill
• Pension contribution
• Wifi contribution
• Equipment to support your home-office setup

Process

Please read What it’s like to work at Chayn and give it some thought before applying to work with us.

Then attach:

• CV
• A video (3 minutes max) outlining why you’re interested in this role

Recruitment stages

• Stage 0: Shortlisting based on CV and video
• Stage 1: 45-minute interview with Lead Engineer and Senior Product Manager
• Stage 2: 90-minute task-based interview
• Stage 3: Follow-up questions via email, if applicable