Tech Bar End User Support Analyst

LA International; Macclesfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An international IT Service Provider is seeking a Tech Bar End User Support Analyst in Macclesfield. The role focuses on providing high-quality face-to-face support to users, maintaining excellent communication with the IT team, and supporting various software and hardware. The ideal candidate will have strong knowledge of Microsoft technologies and customer support experience.

Qualifications

• Proven experience in face-to-face end-user support with high customer satisfaction.
• Expertise in Microsoft Windows environments and related software.
• Experience with customer-oriented support roles.

Responsibilities

• Provide face-to-face end-user support with a focus on high customer satisfaction.
• Maintain communication with the IT support team.
• Support Windows 10, Office 365, and other software.

Skills

Microsoft Windows environments

Active Directory

software deployment (SMS, SCCM)

Group Policy

remote control methods

Windows 10

Office 365

MS Intune

Lenovo hardware

Apple Mac OS

iOS software

mobile devices deployment

Microsoft Office applications

cloud storage solutions

enterprise antivirus software

asset management

ServiceNow

Job description

Our client is an international IT Service Provider seeking a Tech Bar End User Support Analyst to support a key customer in Macclesfield.

Start: ASAP

Duration: 3 months

Location: Macclesfield

Role:

• Provide face-to-face end-user support with a focus on delivering high customer satisfaction.
• Maintain excellent communication with the IT support team and keep customers informed.
• Possess proven knowledge of Microsoft Windows environments, including Active Directory, software deployment (SMS, SCCM), Group Policy, and remote control methods.
• Support Windows 10, Office 365, MS Intune, and Lenovo hardware.
• Support Apple Mac OS and iOS software (desirable).
• Experience in deploying mobile devices (desirable).
• Support Microsoft Office applications, especially Outlook and Teams.
• Experience with cloud storage solutions such as MS OneDrive and Box.
• Knowledge of enterprise antivirus software.
• Understand asset management and updating asset inventories.
• Experience with ServiceNow (desirable).
• Work in a customer-oriented support role, including manning a drop-in desk and performing floor walking to support customers at their workspace.

This job is active and accepting applications.