TEC Contact Centre Coordinator

millbrook healthcare ltd; Worcester; On-site; GBP 26,000; Full time

Job summary

A leading healthcare provider in Worcester is seeking a Contact Centre Coordinator to be the first point of contact for clients accessing their service. Responsibilities include handling calls from service users and coordinating care. Ideal candidates will have strong communication skills and customer service experience. This role offers a pro-rated annual salary of £25,396.80, flexible working patterns, and generous holiday provisions.

Benefits

Up to 33 days holiday

Company Pension Scheme

Company Sick Pay

Life Assurance

Rewards scheme with discounts

Qualifications

• Previous customer service experience is preferred.
• Strong communication skills including an excellent telephone manner.
• Proven ability to adapt to service user needs.
• Strong organisational skills.
• Computer literate with a good working knowledge of Microsoft Office.

Responsibilities

• Answer inbound calls and update care records.
• Triage calls to relevant services.
• Mobilise responder services as appropriate.
• Conduct scheduled outbound service user calls.
• Deliver remote care and coordination as per plans.
• Prioritise alerts and notifications autonomously.
• Report equipment repairs and requirements.

Skills

Customer service experience

Strong communication skills

Organizational skills

Microsoft Office knowledge

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Worcester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

2932d4291af1

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

col-wide

Job Description:

At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.

We are currently looking for a Contact Centre Coordinator to join the team at our Technology Enabled Care (TEC) Contact Centre based in Martley, Worcester. You will provide the first point of contact for clients accessing our service, handling calls from service users, family members and healthcare professionals. You will ensure that service users queries are handled in accordance with their support plan.

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

What will this role involve?

• Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare ofservice users
• Triage calls and refer to relevant agencies and services as appropriate.
• Responsible for the efficient mobilisation of responder/emergency services where appropriate
• Carry out well-being and other scheduled outbound service user calls as required
• Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user
• Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed
• Raising and reporting equipment repairs and requirements through contact with the relevant Service Center

What are we looking for?

• Previous customer service experience is preferred
• Strong communication skills including an excellent telephone manner
• Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way
• Strong organisational skills
• Computer literate with a good working knowledge of Microsoft Office

What can we offer you?

• An annual salary of £25,396.80 pro rata'd
• 2 x 40.1 Hours per week and 2 X 20 hours per week Rolling pattern over 7 days covering 7am to 10pm including weekends and bank holidays
• Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days (pro rata for part-time)
• Company Pension Scheme
• Company Sick Pay
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

This role is working in a regulated activity and may be subject to a DBS disclosure and Social Media Screening.