Team Support Worker

Service Care; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Leicester City Council is seeking a proactive, organised Team Support Worker to join the First Contact and Early Support service within Adult Social Care. You will support referrals, respond to enquiries and help coordinate care with a multi-disciplinary team to ensure service users and carers receive timely information and guidance.

The role requires compassionate, professional communication, strong organisational skills and experience in adult social care.

Qualifications

• Experience working with adults within a social care environment.
• Experience maintaining accurate, effective and confidential records.
• Experience working within multicultural communities.

Responsibilities

• Participating in the team's duty system, helping to manage incoming referrals and respond to service user enquiries.
• Receiving referrals and providing appropriate information, advice and guidance to individuals, carers and other professionals.
• Monitoring and reviewing cases, including following up with service users and providers by telephone where appropriate.
• Supporting colleagues with specific tasks relating to cases they are managing.
• Helping to ensure care packages and support arrangements remain appropriate to individuals' needs.
• Responding effectively to urgent and emergency situations, ensuring concerns are appropriately escalated.
• Liaising with care providers, health professionals, voluntary organisations and other statutory and independent agencies.
• Maintaining accurate, confidential and up-to-date records of all work undertaken.
• Supporting the administration of home visits, appointments and team schedules.
• Participating in team meetings and multi-agency discussions to help improve service delivery.

Skills

Communication

Data handling

Organisation

Adult Social Care

Carers needs

Teamwork

Inclusion

Job description

About the Role

Leicester City Council is looking for a proactive, organised and compassionate Team Support Worker to join its First Contact and Early Support service within Adult Social Care. This is an excellent opportunity for someone with experience in adult social care who enjoys helping people, coordinating services and working alongside a range of professionals to ensure individuals and their carers receive the right support at the right time. Working under the supervision of the Team Leader, you will play an important role in supporting the Occupational Therapy team, helping to manage referrals, respond to enquiries, monitor care arrangements and provide information and advice to service users, carers and partner organisations. You will be part of a busy, supportive, multi-disciplinary environment where effective communication, good organisation and a person-centred approach are essential.

Key Responsibilities

• Participating in the team's duty system, helping to manage incoming referrals and respond to service user enquiries.


• Receiving referrals and providing appropriate information, advice and guidance to individuals, carers and other professionals.


• Monitoring and reviewing cases, including following up with service users and providers by telephone where appropriate.


• Supporting colleagues with specific tasks relating to cases they are managing.


• Helping to ensure care packages and support arrangements remain appropriate to individuals' needs.


• Responding effectively to urgent and emergency situations, ensuring concerns are appropriately escalated.


• Liaising with care providers, health professionals, voluntary organisations and other statutory and independent agencies.


• Maintaining accurate, confidential and up-to-date records of all work undertaken.


• Supporting the administration of home visits, appointments and team schedules.


• Participating in team meetings and multi-agency discussions to help improve service delivery.

About You

We are looking for someone who has a genuine interest in supporting adults within the social care sector and can demonstrate a professional, organised and compassionate approach.

Essential Experience

• Experience working with adults within a social care environment.


• Experience maintaining accurate, effective and confidential records.


• Experience working within multicultural communities.

Essential Skills and Knowledge

• Good verbal and written communication skills, with the ability to engage confidently with service users, carers and professionals.


• The ability to work with information and data accurately.


• Good organisational skills, including the ability to manage competing priorities and meet deadlines.


• An understanding of services available through Adult Social Care and other relevant agencies.


• An understanding of the needs and challenges faced by unpaid carers.


• The ability to work effectively as part of a team and use supervision constructively.


• A commitment to equality, diversity and inclusion, with the ability to recognise discrimination and promote fair treatment.

Desirable Experience

• Knowledge or experience of housing and welfare benefits.


• Experience monitoring and reviewing care packages.


• An understanding of care management processes and relevant legal requirements.


• A current full UK driving licence.

You must also be willing to work unsociable hours when required.

Why Join Leicester City Council

Leicester City Council is committed to making a positive difference to the lives of people living and working in the city. Its vision is built around working with creativity and drive to deliver the best possible outcomes for local communities. The council's five core values are:

Leicester City Council's five core values are:

• Confidence – Leading by example and focusing on positive outcomes.


• Clarity – Communicating clearly and effectively.


• Respectfulness – Treating everyone with dignity and consideration.


• Fairness – Listening to others and ensuring everyone has a voice.


• Accountability – Taking responsibility and continually improving.

This is an opportunity to become part of a service that makes a genuine difference to adults, carers and communities across Leicester.