Team Support Worker

Golearnleicestershire; England; On-site; GBP 28,000 - 29,000; Part time

Job summary

Leicestershire County Council is seeking an experienced administrator to support the Adults & Communities Care Pathway. You will help manage a county-wide Team Support Service, coordinate multi-agency work and maintain key data and dashboards to inform performance and planning.

The role requires strong IT skills, confidentiality and the ability to work under pressure, with hybrid/open to flexible arrangements where applicable. DBS check is required.

Qualifications

• Experience in administration and handling competing priorities under pressure.
• Knowledge of the work of Adults and Communities.
• Ability to work on own initiative or in a team.
• Maintain strict confidentiality.

Responsibilities

• Assist in management, coordination and development of a county-wide Team Support Service across Adults & Communities Care Pathway.
• Coordinate multi-agency support and assist Care Pathway teams with case work.
• Ensure data sets are imported, created and maintained; produce high-quality dashboards (e.g., TOM tracker).

Skills

Administrative experience

Knowledge of Adults & Communities work

Escalation when needed

Self-motivation/initiative

Confidentiality

Microsoft Office suite

Capturing actions from meetings

Report/summary preparation

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Organisation:Leicestershire County Council

Work Location:County Hall, Glenfield, Leicestershire, LE3 8RA

Salary:£27,717 – £29,076 per annum (pro rata for part time)

Working Hours:18.5 hours

Contract Type:12 months Fixed Term

Closing Date:Friday 20th November 2026

Interview Date(s):TBC

Are you looking for a rewarding career in Administration and Quality Performance?

Join us in supporting teams to deliver the best possible outcomes for people living in Leicestershire.

About the Role

To assist in the management, coordination and development of a comprehensive county wide Team Support Service across Adults & Communities Care Pathway whilst maintaining a high-quality responsive customer service.

To work closely with designated teams to provide specialist support, co-ordinating multi-agency support and assisting Care Pathway teams in the management of case work and the support of adult service users as appropriate.

To ensure that designated data sets are imported, created and maintained in an accurate manner and produce high-quality analytical dashboards in a range of formats, including the TOM tracker, to inform performance, planning and reporting.

An enhanced DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• A good level of demonstrable and relevant experience of working in an administrative field and to have a flexible approach and the ability to work under pressure. Organising asks to meet competing priorities.
• Knowledge of the work of Adults and Communities. Ability to recognise, and appropriately escal, situations that warrant further attention.
• To be self-motivated and able to work on own initiative (to resolve queries or problems) or as part of a team, working with staff, service users, visitors etc. at all levels both internal & external.
• To have the ability to always maintain strict confidentiality.
• Experience of developing and maintaining computer-based systems, also using Microsoft office including Microsoft outlook, word, excel and power point to a high standard. Experience of Capturing and recording actions from Group Supervision Meetings.
• The preparation of reports spreadsheets correspondence and other documentation.
• To communicate clearly and accurately by telephone, in person and in writing with a wide range of people, within and outside the Department.

In addition, we also expect you to shareour commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Please note: If you are appointed to this role on a fixed-term or internal secondment basis, you may later be offered a permanent appointment to the role, should the opportunity become available. Any such arrangements will be subject to organisational requirements and the relevant policy conditions being met

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Zoe Wingfield – Senior Team support Worker

Telephone: [phone]

Email:[e-mail]