Team Support Worker

Leicestershire County Council; England; On-site; GBP 28,000 - 29,000; Full time

Job summary

Leicestershire County Council is seeking an Administrative Support professional to assist in coordinating a county-wide Team Support Service across Adults & Communities Care Pathway. The role focuses on high-quality customer service, data handling, and supporting multi-agency work.

You will manage data, prepare reports, and develop dashboards to inform performance, planning, and reporting for the service. A 12-month fixed-term contract with 30 hours per week.

Qualifications

• Experience in an administrative field and ability to handle competing priorities.
• Knowledge of the work of Adults and Communities and customer service.
• Self-motivated and able to work on own initiative or as part of a team.
• Ability to maintain strict confidentiality at all times.
• Experience with computer-based systems and MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Preparation of reports, spreadsheets, correspondence and documentation.
• Clear and accurate communication with a wide range of people, inside and outside the Department.

Responsibilities

• Assist in management, coordination and development of a county-wide Team Support Service across Adults & Communities Care Pathway.
• Provide specialist support, co-ordinate multi-agency support and assist Care Pathway teams with case work.
• Ensure data sets are imported and maintained; produce high-quality dashboards to inform performance, planning and reporting.

Skills

Administrative experience

Customer service

Communication skills

Confidentiality

Microsoft Office

Data reporting

Teamwork

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Organisation:Leicestershire County Council

Work Location:County Hall, Glenfield, Leicestershire, LE3 8RA

Salary:£27,717 – £29,076 per annum (pro rata for part time)

Working Hours:30 hours

Contract Type:12 months Fixed Term

Closing Date:Friday 20th November 2026

Interview Date(s):TBC

Are you looking for a rewarding career in Administration and Quality Performance?

Join us in supporting teams to deliver the best possible outcomes for people living in Leicestershire.

About the Role

To assist in the management, coordination and development of a comprehensive county wide Team Support Service across Adults & Communities Care Pathway whilst maintaining a high-quality responsive customer service.

To work closely with designated teams to provide specialist support, co-ordinating multi-agency support and assisting Care Pathway teams in the management of case work and the support of adult service users as appropriate.

To ensure that designated data sets are imported, created and maintained in an accurate manner and produce high-quality analytical dashboards in a range of formats, including the TOM tracker, to inform performance, planning and reporting.

An enhanced DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

• A good level of demonstrable and relevant experience of working in an administrative field and to have a flexible approach and the ability to work under pressure. Organising asks to meet competing priorities.
• Knowledge of the work of Adults and Communities and customer service.
• To be self-motivated and able to work on own initiative (to resolve queries or problems) or as part of a team.
• To have the ability to always maintain strict confidentiality.
• Experience of developing and maintaining computer-based systems, also using Microsoft office including Microsoft outlook, word, excel and power point to a high standard.
• The preparation of reports spreadsheets correspondence and other documentation.
• To communicate clearly and accurately by telephone, in person and in writing with a wide range of people, within and outside the Department.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Please note: If you are appointed to this role on a fixed-term or internal secondment basis, you may later be offered a permanent appointment to the role, should the opportunity become available. Any such arrangements will be subject to organisational requirements and the relevant policy conditions being met.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Zoe Wingfield – Senior Team support Worker

Telephone: [phone]

Email:[e-mail]