Team Support - Potters Bar Superstore

Tesco Hungary; Potters Bar; On-site; GBP 10,000 - 40,000; Part time

Job summary

A role at Tesco focused on delivering excellent customer service in a store setting. Ideal candidates will have strong communication skills, a commitment to teamwork, and the ability to adapt to varying work hours. Tesco values diversity and offers flexibility in working arrangements to suit different lifestyles.

Benefits

Flexible working hours

Diverse and inclusive culture

Qualifications

• Great communication skills and ability to work well in a team.
• Ready to proactively engage with customers.

Responsibilities

• Help to serve customers better every day.
• Resolve customer and colleague queries.
• Ensure the team is dressed for service.

Skills

Communication

Teamwork

Customer Service

Job description

Availability Window

Days	From time	To time
Sun	10:00:00	18:00:00
Mon	06:00:00	14:00:00
Fri	15:00:00	00:00:00
Sat	15:00:00	00:00:00

Our Team Support rate of pay starts from £14.31 an hour; this increases to £15.52 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

• Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.
• Celebrating success within the team, being creative in the way you achieve this.
• Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
• Ensuring the team are dressed for service and positively reflect our brand.
• Providing constructive feedback to Team Manager on individuals contribution to serving customers well.
• Role modelling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
• Ensuring our colleagues have the tools to deliver their role well.
• Developing own Operational and Behavioural Skills.

Effectively co-ordinate resource to provide excellent service to customers by:

• Forward planning to ensure right resource is available at the right time in the coming week.
• Updating the Duty Manager to ensure they are kept well informed and able to pro-actively support.
• Supporting managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable of department KPI's and delivers the practical actions required to achieve these.

You will be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what is needed to give our customers great service.

We will be depending on you, as the face of Tesco, to Serve Britain's Shoppers a Little Better Everyday:

• Get to know your customers, greet them with a smile and serve them with pride
• Take time to listen, and help out wherever you can
• Make decisions that are right for our customers
• Be passionate and knowledgeable about our products and services
• Always be there, on time and properly presented.

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.

Our vision at Tesco is to become every customers favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com