Team Support Manager - Foods (Night) - Dulwich Simply Food

M&S; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK retailer is seeking a Team Support Manager for the Foods section in London. In this role, you will champion high-quality products and deliver excellent customer service while managing store tasks and supporting your team. Ideal candidates will have a passion for food, digital skills, and a commitment to team collaboration in a fast-paced environment.

Benefits

Flexible working options

Opportunities for professional development

Qualifications

• Passion for sharing knowledge about M&S Food products.
• Ability to enhance the customer experience through digital tools.
• Flexibility to adapt to changing demands in-store.

Responsibilities

• Manage duties in the absence of next level leader.
• Promote customer-focused service.
• Support training and coaching for colleagues.

Skills

Passion for M&S Food products

Customer service skills

Digital capability

Team player attitude

Flexibility

Tools

Sparks App

Job description

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Job Description

Work Pattern

Week 1
Sunday 22:00-06:00
Tuesday 22:00-06:00
Wednesday 22:00-06:00
Thursday 22:00-06:00
Friday 22:00-06:00

Week 2
Monday 22:00-06:00
Tuesday 22:00-06:00
Wednesday 22:00-06:00
Friday 22:00-06:00
Saturday 22:00-06:00

Under 18 disclaimer

This role involves working through the night, so applications from anyone under 18 cannot be considered, in compliance with health and safety legislation.

Please note that the £3.00 per hour unsocial premium applies only to hours worked between 22:00-06:00.

Join our team at M&S as a Team Support Manager in our Foods section, where you'll champion our high-quality products, value offers, and excellent customer service. We seek passionate individuals with knowledge of M&S Food products who are eager to share their expertise with customers.

You will be a brand ambassador, recommending our latest Food products, ensuring customers feel valued through exceptional service.

• Be ready to work hard and go above and beyond every day.

• Be digitally confident, utilizing tools like the Sparks App and in-store devices to enhance customer experience.

• Be a team player, creating an inclusive store environment, supporting colleagues and the community.

• Be flexible, working effectively across various store areas and adapting to changing demands.

Ready to apply? Take your marks!

Purpose

• Manage duties in the absence of the next level leader when required.
• Promote new ways of working with an open mindset and positive attitude.
• Lead colleagues to prioritize customer needs.
• Plan, allocate, and ensure tasks are completed to a high standard.
• Drive productivity on the job.
• Support colleagues through coaching and feedback.
• Use MI to improve performance.
• Maintain a safe and legal environment.
• Support visual merchandising and customer journey initiatives.

Key Accountabilities

• Deliver excellent standards and service, prioritizing the customer.
• Act on customer feedback for improvements.
• Ensure delivery of basic standards and product presentation.
• Support store targets using MI insights.
• Provide feedback to improve colleague performance.
• Support training and coaching, maximizing digital tools.
• Recognize colleagues' efforts and celebrate success.
• Maintain a safe, legal, and visually appealing store environment.

Key Capabilities

• Understand M&S operations, strategy, and future direction.
• Manage reactions and responses to change effectively.
• Help colleagues develop through active listening and feedback.
• Set and manage performance objectives.
• Plan and manage own work efficiently.
• Treat colleagues fairly, respecting diverse perspectives.
• Build positive relationships and effective communication.

Technical Skills/Experience

• Support excellent customer service and KPIs.
• Possess digital capability and system access.
• Have knowledge of operational standards and VM principles.
• Be a good communicator and team player.
• Understand legal requirements related to the role.
• Maintain high presentation standards and attention to detail.
• Interpret relevant data and demonstrate adaptability.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

About Us

M&S aims to lead industry innovation towards a greener, faster, and more inspiring digital future. We're transforming how we work and offering exciting opportunities. Join us to make an impact.

We are committed to inclusion, diversity, and equal opportunities, starting with our recruitment process, and support flexible working.

About the Team

Our retail transformation involves introducing innovative experiences to surprise and delight customers. Embrace digital tools, remain adaptable, and ensure every shopping experience is memorable.