Team Support Administrator

Western Power Distribution; Midsomer Norton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in energy distribution seeks a Team Support role at their Radstock depot. This position entails handling customer calls, coordinating work projects, and managing administrative tasks under tight deadlines. The ideal candidate is organized, communicates effectively, and is proficient in MS Office. Opportunities for salary progression are available after 12 months based on performance.

Benefits

Full training provided

Opportunities for salary progression

Qualifications

• Good keyboard skills required.
• Experience with Microsoft Office is essential.
• Financial experience is advantageous.

Responsibilities

• Preparing construction and maintenance work and coordinating team activities.
• Responding to customer inquiries verbally and in writing.
• Inputting data into the appropriate database to support field teams.

Skills

Communication

Organization

Data Entry

Education

GCSE English and Maths Grade C/Level 4 or above

Functional Skills Level 2 or above

Tools

Microsoft Office

Job description

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator of the electricity distribution systems for the Midlands, the Southwest of England, and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light, and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are committed to building an inclusive workplace that celebrates the cultures, personalities, and preferences of our colleagues, reflecting the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair, and affordable energy future, focusing on tackling climate change, exploring renewable and low-carbon energy sources, and improving efficiency to meet demand.

Job Introduction

An opportunity is available for a Team Support role based at our Radstock depot.

Our Team Support staff handle customer calls regarding new supplies and faults. This busy and diverse role involves coordinating work projects, teams, craftspeople, and managing all related administration, such as applying for permits, raising invoices, inputting data, or creating weekly schedules. Each day presents new challenges, and you’ll be relied upon by many, often working under tight deadlines.

We seek a good communicator who thrives in a busy environment and possesses excellent organizational skills. As a representative of the company to customers and partners, working within a small team requires initiative and a proactive approach. You should have good keyboard skills, and full training on our systems and applications will be provided.

Applicants must have English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above. Evidence of your qualifications will be required prior to appointment.

Progression to a higher salary may be available after 12 months, subject to meeting specific knowledge, skills, and competencies.

Main Responsibilities

• Preparing construction, maintenance, and replacement work and coordinating team activities.
• Coordinating the team’s response to network faults.
• Responding to customer inquiries verbally and in writing.
• Assisting the Team Manager with work programming.
• Inputting data into the appropriate database to support field teams.
• Supporting other team members as needed.

The successful candidate will be reliable, well-organized, and able to work independently within a small team. Experience with Microsoft Office is required; full training will be provided. Some financial experience would be advantageous.

Effective communication skills, both verbal and written, are essential, along with representing the company positively at all times.

National Grid Electricity Distribution is committed to safeguarding its interests and those of its colleagues and customers. This role is subject to a satisfactory DBS check, with varying levels of screening depending on the role. Some roles require a triannual check.